Hi, I’m
Ashish Raina
Storage Engineer | Team Leader
Bengaluru
Summary
Creative and self-motivated IT professional with 10+ years of IT experience in infrastructure services and data center operations. Innovative, experienced and highly proficient on Storage (EMC, NetApp, IBM, Brocade & Cisco), Backup and Cloud Technologies with a proven track record of identifying issues and achieving solutions.
Excellent problem solving and troubleshooting skills with ability to communicate with support teams and management. Strong Project Management skills and experience dealing with enterprise infrastructure: able to prioritise, multi-task, and work on several large scope projects simultaneously, working as a liaison between technical operations, project management, and business development as well as customers.
Well versed with the ITIL Process for Incident, Change, Problem and Release Management.
Overview
12
years of professional experience
4
years of post-secondary education
Work History
DXC TECHNOLOGYBANGALORE
Senior Professional
04.2021 - Current
Job overview
- Working as SME in a huge environment (Approx 20 PB) for one of the aviation leaders in North America region.
- Taking care of hybrid storage environment as a level 3 administrator with a focus on reducing manual efforts by helping in getting routine work automated by involving right stake holders.
- Adhered to timelines to meet quality assurance targets.
- Determined project specifications by thoroughly studying performance standards, requirements and technical studies.
- Conducted surveys of customers to understand requirements and strategize improvements in processes.
HCL TECHNOLOGIESNoida
ASSOCIATE CONSULTANT
04.2018 - 04.2021
Job overview
- Leading a team of 15 Storage Administrators supporting L2 and L3 level activities in HCL Technologies for one of the BFSI client in the US having more than 25 petabytes of Storage, daily 500 terabyte of backup and multi-vendor storage and backup infrastructure
- Leading and managing team of 15 Storage Administrators supporting L2 & L3 activities
- Accountable for migration of Storage infrastructure
- Accountable for maintain and improve SLA and KPI
- Handling technical escalations
- Responsible for cross-tower coordination for new projects and critical issues
- Responsible of transition and migration related activities
- Responsible of supporting L3 level storage activities for incident management, change management, Problem management and new projects
- Responsible of performing DR activities
- Drive automation and innovation ideas
- Responsible of Capacity management and reporting.
ACCENTUREBANGALORE
SENIOR IT ANALYST
04.2016 - 04.2018
Job overview
- Working as SME in a huge environment (Approx
- 30 PB) for one of the pharmaceutical leaders in the world
- Taking care of Cisco/Brocade SAN, VMAX, VMAX3, XIO, VPLEX, VNX, Celerra and NetApp C Mode along with multiple Legacy storage arrays in the environment, which are being migrated
- Managing new storage environment implementation
- Performance tuning as per application requirement
- Configuration of SAN infrastructure
- Configuration of availability and disaster recovery strategies and techniques
- Responsible of performing DR activities
- Handling technical escalations
- Brocade and Cisco SAN switch configuration and zone configuration
- Administration of NetApp, XtremIO, VNX, HP EVA, VMAX, Vplex, IBM SVC
- Day to day storage provisioning, reclaiming & SAN fabric management.
WIPRO INFOTECH LTDGURGAON
SENIOR ENGINEER
12.2012 - 04.2016
Job overview
- Day to day storage provisioning, reclaiming & SAN fabric management.
- Health monitoring of EMC storage like Clariion, VNX and symmetrix.
- Getting the faulty component replacement on DMX, VMAX, VNX and Clariion by coordinating with OEM.
- Installation, manage and maintain EMC Storage like DMX, VMAX, VNX & Clariion, SUN storages, NetApp Storages and SAN switches like Cisco & Brocade.
- Troubleshooting for hardware failure on EMC symmetrix (DMX, VMAX), VNX and Clariion.
- Firmware up-gradation on switches like Cisco and brocade.
- Block and file code upgrades on Clarrion and VNX arrays.
- Managing and troubleshooting backup jobs with Legato, NetBackup and Solaris commands.
- Managing & Troubleshooting Tape libraries.
- SUN Server and Solaris administration.
- Managing/Troubleshooting different SUN Storages using Common Array Manager (CAM).
- Installing and working with UNIX Solaris11, Solaris10 and Solaris9 operating system.
- System monitoring and performance analysis.
- Working for different clients of Wipro InfoTech both telecom and non-telecom to provide 2nd level of support to resolve the issues in their SAN environment.
24 InfoTechNew Delhi
Customer Support Engineer
04.2011 - 11.2012
Job overview
- Used remote diagnostic tools to identify sources of certain customer issues.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Partnered with customers, end-users and resellers to implement strategies and solutions.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Trained customers to use and maintain equipment to reduce service issues.
- Answered incoming support inquiries via phone and email.
- Explained complex technology-related issues in understandable terms to customers.
Pratham Education InitativeGurgaon
Data Manager
08.2010 - 03.2011
Job overview
- Managing a team of 15 data entry operators and keeping track on the data coming from the Northern states of India.
- Identified and resolved data-handling errors and conflicts to maintain data integrity.
Skills
EMC PowerMax/VMAX
Professional Certifications
- AZ-900 Microsoft Certified: Azure Fundamentals.
- EMCISA (Verification Code: L98VZTMQGNVE1FYY) EMC Information Storage Associate.
- Oracle Solaris 11 Installation & Configuration Certified Implementation Specialist.
- SPARC T4-Based Server Installation Certified Implementation Specialist.
- NetApp ASE2 Certified.
Professional Trainings
- NetApp DATA ONTAP 8.3 Administration at Global Knowledge, Bangalore.
- NetApp DATA ONTAP Data Protection & Administration at Global Knowledge, Bangalore.
- Symmetrix Installation and Maintenance at EMC Corporations, Bangalore.
- One Week hands on training on EMC Symmetrix (DMX 4 & VMAX) explaining the architecture at EMC2, Bangalore.
- One Week hands on training on EMC VNX explaining the architecture, configuration and hardware up-gradation at Wipro Ltd, Greater Noida.
- Training on Sun Hardware Introduction & Solaris 10 OS Administration at Wipro Ltd, Gurgaon.
- Basic SAP CRM training at Wipro Ltd, Gurgaon.
- NetApp - Accelerated NCDA Boot Camp Training.
- One Week hands on training on Data ONTAP 7 mode data administration at NetApp India Pvt Ltd, New Delhi.
Education
NORTH MAHARASHTRA UNIVERSITYJalgaon, Maharashtra
Bachelor of Engineering from Information Technology
08.2004 - 05.2010
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