Ashish Sen

• Optimized resource allocation strategies by analyzing usage patterns and workload requirements.
• Reduced server downtime with proactive monitoring, timely issue resolution, and preventative maintenance.
• Developed documentation on best practices that facilitated knowledge transfer among team members.
• Conducted root cause analysis on recurring incidents, implementing corrective actions to prevent future occurrences.
• Integrated monitoring tools for real-time visibility into system performance, enabling rapid response to potential issues.
• Implemented security best practices to safeguard sensitive data and protect against cyber threats.
• Enhanced cloud infrastructure performance by implementing automation tools and optimizing system configurations.
• Provided technical guidance to junior engineers, fostering professional growth and enhancing team capabilities.
• Migrated legacy applications to the cloud, improving system availability and reducing infrastructure costs.
• Designed disaster recovery plans to minimize business impact in case of unexpected events or outages.
• Understood client needs and objectives by conducting proactive customer and data analysis.
• Used metrics to monitor application and infrastructure performance.
• Worked with teams of talented software engineers to define, build and maintain cloud infrastructure.
• Diagnosed network problems involving combination of hardware, software, power and communications issues.
• Analyzed and produced recommendations on continuous network improvements.
• Acquired and maintained advanced knowledge of networking protocols.
• Implemented WAN and LAN designs in multi-datacenter configurations.
• Maintained company servers, computers, printers, cables and other equipment.
• Led meetings with departmental managers to review project status, propose changes and draft action plans.

• Gained strong leadership skills by managing projects from start to finish.
• Provided professional services and support in a dynamic work environment.
• Developed strong organizational and communication skills through coursework and volunteer activities.
• Skilled at working independently and collaboratively in a team environment.
• Delivered services to customer locations within specific timeframes.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Developed strong communication and organizational skills through working on group projects.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Paid attention to detail while completing assignments.
• Streamlined testing processes for efficient execution, resulting in improved product quality.
• Maintained detailed records of executed tests to provide insight into historical trends and inform future enhancements.
• Established key performance indicators for measuring success in UAT testing efforts, driving continuous improvement.
• Developed comprehensive test plans and strategies, ensuring thorough coverage of all product functionalities.
• Ensured compliance with industry standards and best practices throughout the entire UAT process.
• Coordinated communication between project stakeholders, ensuring timely updates on testing progress and results.
• Collaborated with cross-functional teams to ensure seamless integration of new features and bug fixes.
• Implemented risk-based testing approaches to prioritize high-impact areas for targeted testing efforts.
• Strengthened collaboration among team members through regular status meetings regarding ongoing projects.
• Enhanced user experience by identifying and reporting software defects during testing cycles.
• Assisted in test data preparation, contributing to accurate representation of real-world scenarios during UAT sessions.
• Incorporated delivery requirements into planning of testing schedules.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Documented testing procedures for developers and future testing use.
• Recommended changes and corrections to developers for optimal software performance and usability.
• Authored and maintained well-organized, efficient and successful manual test cases for entire team.
• Completed pre-implementation testing for new system modifications to assess potential impacts.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Built automated test scripts to handle repetitive software testing work.
• Kept scripts and test cases updated with current requirements.

• Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Organized team security assessment for cloud and led efforts to determine and remedy deficiencies.
• Proposed and implemented system enhancements to improve performance and reliability of storage environment.
• Conduct cloud security assessments against company under framework (ISO 27001, NIST 800, etc.) to make sure that it is up to security requirement as per needs.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Oversaw purchases of IT equipment and software.
• Managed separation of IT programs with managed service providers during corporate split.
• Led and managed staff of 79 team members engaged in administering complex IT infrastructure.
• Analyzed architecture design, scoping, implementation, testing and deployment needs to define project requirements.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Tested network's performance and created strategies to maintain integrity of overall infrastructure.
• Worked in team-driven environments and communicated effectively with all stakeholders.
• Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.

• Dealing on 17 sites for day to day IT operations and ensuring adequate engineers support for end users availability of other IT resources across all centers & Head Office.
• Proactively monitor and support network and server issues for maximum uptime.
• Documentation and Reporting – Collation data from various stakeholders, preparation of monthly reports and presentation to senior management.

Vendor review –

• Monthly SLA review of with vendors.
• Documentation of Minute of meeting.
• Tracking & closure of MOM points.

Apps & Infra integration-

• Tracking, assessment & Closure for Business Critical Application.
• Process improvement/Documentation/Implementation for general technology processes

Disaster Recovery Drill–

• Coordination with respective vendor for onboarding of server,
• Updating of DR Run books,
• Conducting DR dill, capturing artifacts
• Prepare and circulate DR test reports to stakeholder.

License Management. –

• Tracking of license usages automated / manual mode.
• Follow-up with Snow support for SAM related issues.
• Publish Weekly/ Monthly Compliance report with Sr. Management
• Highlighting license shortfall to stakeholder.
• Removal on Unauthorized Software

Technology Governance, Risk and Compliance –

• Facilitate all internal, external audits from stat audit team to Govern inspection as single point of contact for Technology, sharing all relevant evidences post review with Stakeholders.
• Monthly access control list review.
• Monthly Antivirus compliance.
• Review Network Bandwidth uptime and utilization report.
• Quarterly Risk Control and Self-Assessment Data collation and submission.
• Updation IT Steering Committee / IT strategy Committee presentation slides.
• Quarterly review of Databases ID Review
• Antivirus Compliance
• Patch Management Compliance
• Access Review – USB / CD-DVD / External mail Access / Internet Access

Project Management Office team –

• Tracking all infra project from initiation phase to till closure.
• Publish project status report to Sr. Management and highlight shortfall.
• Showcasing stake holders view of various parameters of Project Costs, Benefits. etc.

Change / Incident / problem Management –

• Coordinate and record emergency changes.
• Tracking all major and minor Change / Incident / problem.
• Respective document (like RCA, etc) collation, validation, verification and final publish reports.

Risk Control and Self-Assessment –

• Periodic updation of risk calculator in co-ordination with senior management.
• Validation and review of data with respective stakeholder.
• Supporting for collation and submission of data.

Reporting –

• Publishing of Monthly reports like Infra Deck.
• Uploading KRI parameters for IT Infrastructure
• SAN Space Utilization report.
• Top 10 Tickets analysis.

• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
• Closely collaborated with project members to identify and quickly address problems.
• Produced SLA and Project reports each Timeframe, updating customers and senior leaders on progress and roadblocks.
• Guided organizational technology strategy and roadmaps.
• Coordinated ongoing technical training and personal development classes for staff members.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Managed network and system performance, conducting troubleshooting, security patching and maintenance.
• Oversaw IT department operations and training.
• Interviewed, hired, trained and mentored 80 staff by coaching daily, leading performance reviews and offering constructive feedback.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Monitored systems in operation and input commands to troubleshoot areas such as Online Learning and Video Conferencing .
• Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
• Explained complex technology-related issues in understandable terms to customers.
• Used remote diagnostic tools to identify sources of certain customer issues.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Performed network security design and integration duties.
• Diagnosed and executed resolution for all network and server issues.
• Managed over 300 Live feeds and 130 Recorded feeds with team of 12 members of team .
• Managed IT infrastructure of over 60+ centers pan India with team of 150 members .

• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Configured hardware, devices and software to set up work stations for employees.
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Removed malware, ransomware and other threats from laptops and desktop systems.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Trained and supported end-users with software, hardware and network standards and use processes.
• Submitted service tickets for equipment maintenance requests.
• Patched software and installed new versions to eliminate security problems and protect data.
• Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.

• Delivered technical sales presentations to prospects and presented benefits and value of products.
• Provided continued maintenance and development of bug fixes and patch sets for existing web applications.
• Troubleshot potential problems and eliminated before issues escalated or cascaded.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Acquired and maintained knowledge of product offerings, current support policies and methods of support delivery to provide technically accurate solutions to users.
• Performed encryption, firewalls and patch management to implement and maintain system security.
• Helped streamline repair processes and update procedures for support action consistency.
• Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
• Managed over 50 customer calls per day