Ashish Sharma
Team Leader
Faridabad,Haryana
Summary
Dedicated and results-driven Customer Support Specialist with 10 years of experience in providing exceptional service to customers across various industries. Proven track record of resolving customer issues efficiently and effectively, ensuring customer satisfaction and retention. Skilled in active listening, problem-solving, and clear communication to address customer concerns and inquiries.
Overview
10
10
years of professional experience
Work History
Associate Team Leader
Nagarro Software Pvt. Ltd
Gurgaon
10.2020 - Current
- Jira/ ServiceNow/ Talkdesk, Work as a Global Support tech for one of the world’s leading 4-5 Star Hotel groups
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
Waiter (Front Desk Agent)
Americana Group, Al Ahlia Restaurant
Riyadh
07.2015 - 07.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Project Leader
El Camino Software Pvt. Ltd
Gurgaon
06.2012 - 06.2015
- Observed progress of each project, examined risks and coordinated contingency plans.
- Managed team meetings and discussed project's goals and objectives.
- Aligned with staff members to develop, identify and achieve assigned goals and initiatives.
- Defined responsibilities, duties and roles of each team member.
Education
High School Diploma -
MVN School
Sector- 43, Faridabad, Haryana 04.2008 -
Skills
Client Service
Complaint resolution
Performance improvement
Technical Support
Problem-Solving
Key performance indicators
Staff education and training
Additional Information
- Awarded 4 times Best Employee of the Month.
- Star Employee of the year 2014
- Trained for MIT (Management in Trainee)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Associate Team Leader
Nagarro Software Pvt. Ltd
10.2020 - Current
Waiter (Front Desk Agent)
Americana Group, Al Ahlia Restaurant
07.2015 - 07.2019
Project Leader
El Camino Software Pvt. Ltd
06.2012 - 06.2015
High School Diploma -
MVN School
04.2008 -