Ashish U Honnavar

Overall, insightful experience of 18 years in Support (Client & Consumer), Services (Client, Enterprise, Corporate & Government), Operations Management, Process Management, Partner Management, Programme Management, Project Management & Team Management. Demonstrated ability to adapt rapidly & quickly learn business processes, workflows, policy, and procedures of the organizational requirements.

Deftness in handling overall functioning of specific business processes & implementing processes in line with the preset business-oriented goals & guidelines. Proven track record of managing processes and streamlining workflow & creating teamwork environment to enhance productivity innovatively. Proficient in managing & leading teams for running successful business process, programs, and project operations & experience of developing procedures, service standards for business excellence. Ensuring that the process surpasses achievement of delivery & service quality norms for all valuable clientele.

Currently 2+ years of experience as Advisor Program/Project handling communication, time management, negotiation, coordination, supervising delivery projects from initiation through delivery & hand-over.

Furthermore, able to keep up with the project management trends via certifications and use available organizational tools we have, to their fullest potential to achieve business targets with profitable margins and deliver results in timely manner.

• Successful Onboarding of several critical Enterprise clients onto Virtustream Enterprise Cloud (VEC) & also Offboarding from VEC into Azure, GCP & AWS.
• Delivered projects including SAP Upgrades within VEC (BRIM, BODS & BOBJ upgrades) for Emirates National Oil Comp. (ENOC) & Cargill in critical delivery windows
• Managed projects under following banners – APJ GRIDS (Global Remote Installation & Deployment Services) & APJ RIS (Remote Installation Services).
• Transitioned from managing L1 projects (i.e. region specific, individual product based remote deployments) to large tier multi-tower (hybrid) projects involving numerous locations within 12-15 months in tenure. Currently managing PAN-India complex custom deployments including Storages, HCI & Networking.
• 2018 - Successfully deployed multiple Dell EMC VRTX Chassis across 15+ PAN-India locations for KPMG within 90days of h/w delivery by mitigating careful coordination between remote & onsite resources at all sites with zero escalations & complete customer satisfaction.
• 2019 - Deployed multiple Dell PowerEdge Servers & successfully handed over across 30+ PAN-India locations for Shoppers’ Stop Ltd per requirement.
• 2020 & present – Complex deployment & hand-over of MX7000 Chassis across multi-locations for INDIAN AIR-FORCE.
• Key role of running CSAT sustenance & improvement programs by constant review, monitoring & publishing of Customer Satisfaction survey scorecard to team. Performed CLCA & RCA on negative customer experience surveys and present business cases and shared learnings to team to help minimize repeat instances.
• Performed RCA on RDR & XPR to ensure controllable were reduced. Ran RDR project in DPW to train BQs across the entity.
• Participated as SME during change of DellServ to Delta tool launch (2008-2009).
• Active UAT and feedback for transition from DMT to Financial Force (2019) sharing inputs from PM perspective.
• Awarded with the Certificate of Excellence for Customer Experience during tenure throughout Customer Care, Tech support & Project Management.

• Windows OS
• MS Word
• MS Excel
• MS PowerPoint

Date of Birth: 11/08/85

LinkedIn Profile: linkedin.com/in/ashish-honnavar-ab422b216

Certified Scrum Master (CSM)

• Project Management Institute