Ashita Bhargava
Ghaziabad
Summary
A result oriented Salesforce Consultant & Business Analyst with 6 years of experience. Area of expertise is Project Management, stakeholder management, Business analysis, Client Interaction, Team management, Cross Functional Collaboration,Agile, Requirement Gathering and Elicitation, Content generation, Sales forecasting, Campaign management, Reports and Dashboards, Data Management and Analysis, Scrum, Data De dupe/Merging, Case and Incident Management, CRM support, Adoption and Training, Salesforce Administration and Configuration
Overview
7
7
years of professional experience
Work History
Salesforce Consultant
Windmoller &Holscher
6 2023 - Current
- Directly working with different teams to gather requirements regarding different business verticals of the company
- Working directly with on-shore training in Germany with German counterparts and stakeholders for 3 months.
- Working with Salesforce architect in solution designing
- Participating in system development life cycle from requirements analysis through system implementation.
- Configuration of different new features in multiple clouds
- Training End Users on new features post implementation
Senior Salesforce Business Analyst
Mahindra First Choice
09.2021 - 06.2023
- Worked with dealers, customers, stakeholders and cross functional teams in the Automobile business understand and articulate requirements and help meet their end goals\
- Managing a team of 8-10 people of developers, QAs in delivering the projects as the Project Manager.
- Prepared variety of different written communications, reports and documents such as BRD, PRD, FRD and JIRA/confluence documents
- Developed and maintained courteous and effective working relationships by being SPOC for all Salesforce requirements and outlining entire Lead Sales Funnel and deliver end to end implementation projects
- Created reports/dashboards daily, weekly and monthly reporting of CC team and Mahindra Stores and Dealers
Salesforce Business Analyst
Media Monks/Maverick Digital
10.2020 - 10.2021
- Leading project execution by taking ownership of communication with clients, leading client and team meetings to ensure proper discovery of business requirements and managing execution from planning and design to insight generation and final recommendations.
- Working as a Project Manager/Optimization Manager on multiple client projects for US based companies
- Client handling all different kinds of clients and building relationships
- Taking care of end to end implementation from Business Analysis, Requirement Gathering, Solution designing, working with developers, configuration, testing, AT and providing trainings single handedly.
- Helping clients with reporting, data metrics and creating dashboards
Senior Salesforce Analyst
Wingify
06.2019 - 10.2020
- Working in SaaS based product company as the SME for Sales Operations and Business Analyst related responsibilities
- Directly reporting and working with CRO head and Collaborating with cross- functional teams for their business needs and identifying bottlenecks in the Sales process and helping in ameliorating them
- Delivering elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables
- Understanding and building roadmaps, business models to improve the business processes
- Creating Reports and Dashboards, data management and analysis to produce relevant insights for the Business performance tracking
- Ownership of talent development and compensation plan,Implementation of Recommended Compensation and Incentives Program and Sales Forecasting
Salesforce CRM Analyst
Cushman & Wakefield
10.2017 - 06.2019
- Consulting internal stakeholders to identify business requirements and using best practices to identify, analyze and report strategic for the Real Estate Business
- Champion and SME for all salesforce Support requests on Service now and working with the Leadership directly for all global User requirement gathering sessions and Release Notes
- Adoption and Training for all Users along with creating training materials
- Scrum Master for facilitating all scrums
- Interacting with Clients and to deliver clear and concise presentations both internally and external to ensure the goals and requirements are understood
- Building use cases, business flow diagrams, user stories, and perform gap analysis and facilitating the negotiation of requirements amongst multiple stakeholders
- Working across different regions- EMEA and APAC for their adoption, training and user support requests.
Education
BFIA -
Shaheed Sukhdev College of Business Studies (D.U) Senior
Secondary CBSE - undefined
Higher Secondary CBSE - undefined
Accomplishments
- Salesforce Certified Administrator- Salesforce Field Service Lightening Salesforce Service Cloud
- BS ISO/IED 27001:2013
Timeline
Senior Salesforce Business Analyst
Mahindra First Choice
09.2021 - 06.2023
Salesforce Business Analyst
Media Monks/Maverick Digital
10.2020 - 10.2021
Senior Salesforce Analyst
Wingify
06.2019 - 10.2020
Salesforce CRM Analyst
Cushman & Wakefield
10.2017 - 06.2019
Salesforce Consultant
Windmoller &Holscher
6 2023 - Current
BFIA -
Shaheed Sukhdev College of Business Studies (D.U) Senior
Secondary CBSE - undefined
Higher Secondary CBSE - undefined
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