Ashitha G Pavithran
Specialist,Operations, Client Services, Corporate Banking
Mumbai
Summary
Accomplished Senior Officer at DBS BANK INDIA LTD, adept in strategic planning and cross-functional collaboration, significantly enhanced team efficiency and client satisfaction. Demonstrated expertise in report writing and business acumen, fostering strong stakeholder relationships and driving repeat business opportunities.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Senior Officer
DBS BANK INDIA LTD
Mumbai
03.2024 - Current
- Primary point of contact for clients, addressing customer concerns and inquires related to transaction, providing information regarding product or service information.
- Established strong relationships with key clients to maintain customer loyalty and drive repeat business opportunities.
- Provided strong leadership to enhance team productivity and morale.
Officer
DBS BANK INDIA LTD
Mumbai
06.2022 - 03.2024
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Officer
DBS BANK INDIA LTD
Coimbatore
07.2019 - 06.2022
- Retail banking operations
- Primary point of contact for the clients.
- Handled all the branch operations including cash, loans,sales etc
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Education
Master Of Arts - Development Policy And Practice
Rajiv Gandhi National Institute of Youth Developme
Chennai05.2017
BSc.Ed - PCM
Regional Institute of Education
Mysore05.2015
Skills
Strategic planning
Time management
Communication
Attention to detail
Search and seizure
Business acumen
Cross-functional collaboration
Documentation and reporting
Team Bonding
Customer service
Accomplishments
- Achieved employee of the month for coordinating to the reduction of EDPMS and IDPMS outstanding.
- Co-ordinated and maintained Nostro and Murex outstanding under control for the team CSM.
- Received recognitions for coming under top 5 employees in sourcing account opening for Coimbatore region.
- Achieved monthly branch targets of CASA, Term deposit, Jewel loans and insurance
- On-boarded above 100 customers in online platform (including mobile banking and net banking)for transactions.
- Attended trainings and classes for MS Excel,AML KYC and bank mandatory trainings.
- Personal achievements- Awards and recognition in cultural and sports events.
Certification
NISM SERIES V-A MUTUAL FUND DISTRIBUTORS CERTIFICATE EXAMINATION
Timeline
Senior Officer
DBS BANK INDIA LTD
03.2024 - Current
NISM SERIES V-A MUTUAL FUND DISTRIBUTORS CERTIFICATE EXAMINATION
03-2023
JAIIB
12-2022
SP certificate for a corporate agent
12-2022
Officer
DBS BANK INDIA LTD
06.2022 - 03.2024
Officer
DBS BANK INDIA LTD
07.2019 - 06.2022
Master Of Arts - Development Policy And Practice
Rajiv Gandhi National Institute of Youth Developme
BSc.Ed - PCM
Regional Institute of Education