ANSHIKA RAJ
Gandhinagar
Summary
Operations Intern with a passion for learning and driving business success. Well-versed in industry operational practices and employee management standards. Highly organized, dedicated, and focused on developing expertise to enhance operations.
Operations Intern with expertise in sales, and team management. Proficient in strategic planning and workflow optimization to drive operational efficiency. Utilizes Qeval insights to improve processes and increase productivity in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Operations Intern (Sales Coach)
ETech
Gandhinagar
09.2023 - Current
- Analyzed data to provide insights into the current operations and identify areas of improvement.
- Applying coaching tactics (ACT) for agents to work on the area of opportunities and area of strength to get sales accordingly, team meetings, and one-to-one coaching with agents.
- Analyzing data of agent founding area of opportunities to drive sales.
- Developed and implemented strategies to improve team performance and productivity.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
Assistant Sales Coach
ETech
Gandhinagar
04.2023 - Current
- Provided subject matter expertise and guidance to cross-functional teams to drive sales.
- Working with the agents to help them get the best sales opportunity and getting the best real-time assistance for customers.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Provided customer service support and handled customer inquiries.
- Supervised a team of sales associates and monitored their performance.
Customer Support Executive (sales)
ETech
05.2022 - Current
- Working as a sales executive and connected with customers seeking wireless products, identify the area of sales and identify potential customers and their needs.
- Provided detailed information about products and services.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
Education
Bachelor of Arts - Political Science
U.P Rajarshi Tandon Open University
09-2023
H.S.C -
Kendriya Vidyalaya
01.2021
S.S.C -
Delhi Public School
01.2019
Skills
- Workflow Optimization
- Quality Assurance Controls
- Schedule development
- Communication skills
- Teamwork
- Formatting and writing skill
- Manage deadlines
- Strong attention to details
- Customer Needs Assessment
- Business Development
- Upselling
- Sales Development
- Product Sales
- Payment Processing
Disclaimer
I hereby declare that above details are true and best of my knowledge.
Languages
- English
- Hindi
Personal Information
- Date of Birth: 08/22/03
- Gender: Female
- Marital Status: Single
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Operations Intern (Sales Coach)
ETech
09.2023 - Current
Assistant Sales Coach
ETech
04.2023 - Current
Customer Support Executive (sales)
ETech
05.2022 - Current
Bachelor of Arts - Political Science
U.P Rajarshi Tandon Open University
H.S.C -
Kendriya Vidyalaya
S.S.C -
Delhi Public School
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