Ashiya Oni
Indianapolis
Summary
Customer Service , Entrepreneur, Caregiver, Data-entry experience and light typing skills. Professional billing expert with strong expertise in financial analysis, invoicing, and account reconciliation. Proven track record in optimizing billing processes and resolving discrepancies efficiently. Known for collaborative teamwork, adaptability, and achieving organizational goals. Skilled in medical coding, insurance claims, and ERP systems. Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Billing Specialist
Meridian Medical Services
07.2019 - 04.2024
- Company Overview:
- Research Claims for members and providers
- Research and resolved billing discrepancies to enable accurate billing.
- Follow up with clients, insurance companies, and other payers to ensure timely payments of outstanding inquires.
- Handle inbound and outbound calls related to payment inquiries, disputes and issues.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Customer Service Representative
Anthem
05.2016 - 04.2019
- Company Overview: Inbound/Outbound call center
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined billing processes for improved efficiency and reduced errors.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Patient Account Representative
HCM
06.2009 - 03.2016
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Electronically submitted bills according to compliance guidelines.
- Responded to patient, family, and external payer inquiries.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
- Researched billing errors and discrepancies to initiate corrective action.
Education
Diploma - General Studies
Pike High School
Indianapolis, IN05-1993
Skills
- Billing systems and software
- Insurance verification
- Customer service
- Data entry proficiency
- HIPAA compliance
- Claim submission
- Payment posting
- Claims processing
- Research and due diligence
- Accounts receivable management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
Certification
Home Health Aide, 08/01/14, 08/31/16
Personal Information
Authorized To Work: US for any employer
Timeline
Program Billing Specialist
Meridian Medical Services
07.2019 - 04.2024
Customer Service Representative
Anthem
05.2016 - 04.2019
Patient Account Representative
HCM
06.2009 - 03.2016
Diploma - General Studies
Pike High School
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