Ashlay Sood
Team Lead - Customer Experience
Shimla
Summary
Results-driven Team Lead with strong leadership, communication, and problem-solving skills, aiming to drive team success, improve efficiency, and contribute to organizational growth through effective collaboration and innovation.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Team Lead (Swiggy Email)
31 Parallel IT & BPO Solutions
Shimla
09.2021 - Current
Guiding and managing team to achieve business goals
- Reporting and Auditing through office tools
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Master of Business Administration - Human Resources Management/ Information Technology
Himachal Pradesh Technical University/Bells Institute
Shimla 06.2017 - 07.2019
Bachelor of Computer Applications - Information Technology
Himachal Pradesh University/Bells Institute
Shimla 06.2014 - 06.2017
Senior Secondary Examination(Non Medical) -
Himachal Pradesh State Board
Shimla 03.2013 - 06.2014
Matriculation Examination -
Himachal Pradesh State Board
Shimla 06.2009 - 06.2010
Skills
- Leadership
- Communication
- Problem solving
Computer skills
Teamwork and collaboration
Field Of Interest
- Management
- Operations
- IT Operations
- Process Improvement
- Risk Management
- Data Analysis
- Customer Experience
Industrial Exposure
Industrial Training Program, 45 days, Digital Marketing, ThinkNext Technologies Private Limited, Mohali, Punjab
Activities
- Certificate for Proficiency in English Communication for Workplace Level - 1, NIIT
- Active participation in condensed training program on Android App Development, Core of Technology, Delhi, Bells Institute of Management and Technology
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief., 06/03/25, Shimla
Timeline
Team Lead (Swiggy Email)
31 Parallel IT & BPO Solutions
09.2021 - Current
Master of Business Administration - Human Resources Management/ Information Technology
Himachal Pradesh Technical University/Bells Institute
06.2017 - 07.2019
Bachelor of Computer Applications - Information Technology
Himachal Pradesh University/Bells Institute
06.2014 - 06.2017
Senior Secondary Examination(Non Medical) -
Himachal Pradesh State Board
03.2013 - 06.2014
Matriculation Examination -
Himachal Pradesh State Board
06.2009 - 06.2010
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