Ashleigh Juden
Not Your Mommas Laundry LLC
Whiteland,IN
18
years of professional experience
Dynamic business owner with a proven track record at Not Your Mommas Laundry LLC, excelling in performance improvement and customer relations. Skilled in project management and team leadership, I consistently enhanced service quality and operational efficiency, building strong customer relationships and driving profitability through attentive service and effective communication.
Work History
Business Owner
4 Years 9 Months- Directed daily laundry operations, including wash, dry, fold, and quality control workflows.
- Managed customer orders, special instructions, and pickup or delivery scheduling.
- Maintained equipment performance by coordinating cleaning, inspections, and basic troubleshooting.
- Oversaw inventory levels for detergents, packaging, and operational supplies.
- Implemented service procedures to improve turnaround consistency and order accuracy.
- Trained support staff on handling, sorting, stain treatment, and customer service standards.
- Monitored business finances, pricing, and expense controls to support profitability.
- Built customer relationships through responsive communication and reliable service resolution.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Personal Banker/Mortgage Loan Originator
4 Years 4 Months- Opened deposit and lending accounts while verifying customer documentation and compliance requirements.
- Processed routine transactions accurately and resolved account inquiries with prompt, professional service.
- Recommended appropriate banking products based on customer needs and relationship goals.
- Maintained strong cash handling accuracy while balancing daily drawer activity.
- Educated customers on online banking tools, mobile features, and account access options.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
Lead Rental Agent
1 Year 11 Months- Supervised rental counter workflow, ensuring consistent vehicle checkouts and returns.
- Trained new agents on reservations, contracts, and customer service procedures.
- Resolved customer concerns, billing questions, and rental discrepancies with accuracy.
- Coordinated fleet availability with branch staff to support daily demand.
- Reviewed rental agreements for completeness, compliance, and policy adherence.
- Handled upselling of protection products and vehicle upgrades during transactions.
Hostess/Server
3 Years 4 Months- Managed guest seating and waitlists, balancing floor flow and minimizing service delays.
- Greeted guests promptly, communicated specials clearly, and supported positive first impressions.
- Coordinated with hosts, servers, and kitchen staff to maintain smooth service during peak periods.
- Took accurate food and beverage orders, ensuring timely delivery and order correction.
- Trained new team members on POS procedures, table assignments, and service expectations.
- Adapted to fast-paced shifts, prioritizing tasks to support efficient restaurant operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
- Journalism And Mass Communication
High School Diploma
Skills
Work Planning and Prioritization
Project management
Performance improvement
Team collaboration and leadership
Relationship building
Customer service
Customer relations
Attention to detail
Driven and determined
Timeline
Business Owner
Not Your Mommas Laundry LLC
01.2022 - CurrentRead More
Personal Banker/Mortgage Loan Originator
PNC Bank
01.2014 - 05.2018Read More
Lead Rental Agent
National Car Rental
01.2012 - 12.2013Read More
Hostess/Server
TGI Fridays
09.2008 - 01.2012Read More
University of Southern Indiana
from Journalism And Mass Communication
Read More
Speedway Highschool
High School Diploma
Read More