Ashleigh Smith
Pleasant Lake,IN
Summary
With a proven track record at The Cedars, I enhanced office efficiency and patient satisfaction through meticulous HIPAA-compliant record-keeping and compassionate care. Having expertise in patient scheduling and empathy towards patients' needs underpin my ability to deliver exceptional healthcare support and foster trust.
Energetic and organized individual with knack for managing schedules and coordinating tasks efficiently. Possesses foundational understanding of medical terminology and electronic health records, coupled with strong organizational and communication skills. Capable of streamlining processes to ensure timely and accurate scheduling, contributing to improved patient care and office efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Operator
Broom Riders Cleaning Services LLC
04.2023 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Medical Records/Scheduler/CNA
The Cedars
09.2018 - 03.2023
- Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.
- Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
- Established strong relationships with third-party providers such as labs and radiology centers to coordinate efficient scheduling of diagnostic tests for patients.
- Assisted in the creation of educational materials for patients regarding their rights and responsibilities related to medical records access, promoting transparency and trust between the practice and its clientele.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
CNA
Townhouse Retirement Community
07.2017 - 05.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Teacher
Abacus Early Learning Center
07.2015 - 07.2017
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
Education
Associate of Arts -
University of Phoenix
Tempe, AZ05-2024
High School Diploma -
Snider High School
Fort Wayne, IN06-2011
Skills
- Patient scheduling
- HIPAA compliance
- Patient registration
- Medical office procedures
- Confidentiality practices
- Strong organization
- File preparation
- Heartsaver first aid CPR AED
- Excellent communication
- Attention to detail
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Feeding assistance
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Owner/Operator
Broom Riders Cleaning Services LLC
04.2023 - Current
Medical Records/Scheduler/CNA
The Cedars
09.2018 - 03.2023
CNA
Townhouse Retirement Community
07.2017 - 05.2018
Teacher
Abacus Early Learning Center
07.2015 - 07.2017
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Associate of Arts -
University of Phoenix
High School Diploma -
Snider High School
Similar Profiles
Mary BensonMary Benson
Owner at Mop And Broom Cleaning Services, LLCOwner at Mop And Broom Cleaning Services, LLC
Mirna FloresMirna Flores
Office Building Cleaner at Baby Broom Cleaning ServicesOffice Building Cleaner at Baby Broom Cleaning Services
Carrianne MurphyCarrianne Murphy
House cleaner at Broom Babe CleaningHouse cleaner at Broom Babe Cleaning