Ashley Berardi
8820 Hosta Way
Summary
Dynamic Supervisor at AAA Hoosier Motor Club with a proven track record in training and mentoring teams to enhance productivity. Skilled in customer service and staff management, I implemented effective performance evaluations and optimized operations, ensuring high-quality service delivery. Committed to achieving goals and fostering employee motivation for success.
Overview
10
10
years of professional experience
Work History
Supervisor
AAA Hoosier Motor Club
Indianapolis, IN
03.2024 - Current
- Supervised daily operations, ensuring adherence to quality.
- Trained and mentored team members.
- Confirm information from inbound calls from members.
- Conducted performance evaluations, providing constructive feedback to optimize team productivity.
- Manage chats from both employees and facilities.
- Verify eligibility for members prior to call being placed.
Office Manager
Joes Express Towing
Indianapolis, IN
11.2015 - 02.2024
- Managed daily office operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling for towing services, optimizing resource allocation and response times.
- Implemented inventory management system, tracking equipment and supplies for improved accuracy.
- Trained new staff on office procedures and customer service protocols, enhancing team performance.
- Accounts receivable
- Accounts payable
- Take inbound calls from both vendors and customers
Education
High School Diploma - General Studies
Joliet West Highschool
Joliet, IL05.2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
Timeline
Supervisor
AAA Hoosier Motor Club
03.2024 - Current
Office Manager
Joes Express Towing
11.2015 - 02.2024
High School Diploma - General Studies
Joliet West Highschool