Ashley Black
Fort Wayne,IN
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Customer Support role.
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Offering warm demeanor and excellent communication skills suited for customer interaction, eager to learn and grow in call center environment. Brings ability to quickly grasp new concepts and master tools essential for customer service roles. Ready to use and develop problem-solving and active listening skills in customer service role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health Aide
Agape Home Healthcare
01.2024 - 04.2024
- A home health aide's job description for a resume can include their responsibilities to patients, such as personal care, housekeeping, and companionship
- It can also include relevant skills and experience, such as coursework, hobbies, and volunteering
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assistant Manager
Claire's
04.2023 - 06.2023
- Helps to coach, counsel, and discipline employees
- Aids in developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Identifies strategic goals by gathering pertinent business, financial, service, and operations information
Sales Associate
Cap n' Cork
11.2023 - 01.2024
- To provide courteous customer service dealing with sale of liquor and to know and observe the various state and local regulations regarding the sale of liquor
- To Stock, rotate and face product, build displays as required for daily sales and to ensure a positive shopping experience for customers
Health Insurance Agent
Primerica
03.2022 - 12.2022
- In this career, you explain the health care policy and plan to the customer and help them choose the coverage that best suits their needs
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Conducted thorough research on available health insurance plans, staying up-to-date on industry trends and policy changes.
Delivery Driver
Amazon DSP
01.2022 - 05.2022
- Delivery drivers collect items and transport them to their destinations
- Delivery drivers convey a variety of items, ranging from food to furniture, and may deliver to other businesses or to the public
- An Amazon delivery driver is responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner
- His/her job description entails picking up, transporting, and dropping off packages and small shipments within a local region or urban area
Crew Member
Dairy Queen
08.2021 - 01.2022
- A crew member prepares food and drink items at Dairy Queen fast food locations
- During busy hours, DQ crew members may operate cash registers and drive-thru windows and take food orders, as well
- I was also in chill staff we make food, chill staff takes orders, makes ice cream, takes food out, and deals with customers
Delivery Driver
Shipt
09.2022 - Current
- Delivery drivers collect items from one location to transport them to a different destination
- They transport items ranging from food to furnishings and may deliver to businesses or the public
- Working with a route and a time schedule, delivery drivers pick up and drop off items while being mindful of timeliness
Scanner
StitchFix Warehouse
07.2020 - 03.2021
- Pick Orders
- Pick Packers pick order tickets and process them by completing any required paperwork, locating items in the warehouse, moving them to the processing and shipping area and scanning their bar-code
- They use RF scanners to ensure that all orders and inventory are accurately tracked
Support Agent
Intuit TurboTax
08.2017 - 12.2017
- When you make doing taxes easy for customers, you do more than help them get the refunds they deserve
- You empower people so they can live better lives
- You'll work with a wide variety of customers – from first-time taxpayers to owners of complex businesses – explaining technical terms and helping them complete their taxes using Turbo Tax, the nation's best-selling tax software
- Was also a seasonal position
Sales Associate/Cashier
Citi Trends
03.2017 - 08.2017
- Sales Associates are most commonly found working for retailers who sell clothing, jewelry, office supplies, and sporting goods
- Alternative titles for this role are Retail Sales Associate, Sales Floor Associate, and Retail Salesperson
- Sales Associates greet customers on arrival then assist the customer with any questions they have about the purchase they want to make
- They often help the customer with returns, refunds, and resolve common complaints
- Greeted customers in a friendly manner
- Assisted an average of50-100 customers per day
- Processed customer transactions
- Handled returns and exchanges
- Restocked merchandise
- Organized new merchandise
- Helped ensure customer satisfaction
- Responsible for general cleaning
Retail Sales Associate
Forever21
07.2015 - 09.2015
- Maintain constant presence on sales floor to address customer needs
- Approach browsing customers and instate conversations to determine preferences
- Recommend appropriate items and direct or lead customers to selections
- Sign customers up for marketing lists and inform them of upcoming promotions or customer events
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Hot Press Operator
adidas
09.2015 - 01.2016
- Hot Press Operator means an employee who operates the hot press and is responsible for maintaining correct temperatures, pressures and pressing times of plywood manufactured in this press, and who may be required to supervise the work of other employees in or about the hot press
- This involves setting up garments and vinyl and pressing it with a heat press
- Moonlight Custom Screen-print & Embroidery is looking for a highly motivated person to operate the vinyl heat press
Customer Service Rep
Speedway LLC
03.2015 - 06.2015
- Accepted payments from customers and merchandise sales and registered on the point of the sale equipment
- Processed all payments and credit card sales through terminal
- Maintained a clean environment and obtained a customer friendly environment inside and outside the store
- Executed and performed inventory, stocking shelves, and monitor sales inventory
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Cashier
McDonald's
08.2013 - 03.2014
- Team Member/Cashier
- McDonald's
- Managing all the cash transactions in their workplace
- Maintaining daily account of the daily transactions
- Checking for the price of products and any discounts or offers
- Receiving coupons and deducting the said amount from the customers
Consultant
Nordic Energy Services LLC
07.2024 - 11.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Reduced overall energy consumption through the implementation of tailored energy-saving solutions.
- Assisted clients in navigating the complex process of applying for and securing government incentives, tax credits, and rebates to offset the cost of energy efficiency improvements.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Warehouse Worker
Sweetwater
12.2024 - 01.2025
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50-60 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Education
High school or equivalent - English
South Side High school
Fort Wayne, IN05.2013
GED -
Graduation Alliance
Salt Lake City, UT02-2025
Skills
- Customer Service (3 years)
- Customer Support
- Call Center
- CSR
- Customer Care
- Desktop Support
- Help Desk
- English
- Cash handling
- IOS
- Operating Systems
- Microsoft Windows
- Typing
- Network Support
- Software Troubleshooting
- Customer service
- Driving
- Guest services
- Computer networking
- Retail sales
- Cash register
- Sales
- Tax experience
- Mobile devices
- Desktop support
- Front desk
- Childcare
- Customer relationship management
- Analysis skills
- Hospitality
- Computer skills
- Microsoft Outlook
- Communication skills
- Organizational skills
- Positive attitude
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Attention to detail
- Dependable and reliable
- Delivery scheduling
- Shipping and packaging
- Stocking and inventory
Accomplishments
- Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
driver's license
Languages
English
Full Professional
Timeline
Warehouse Worker
Sweetwater
12.2024 - 01.2025
Consultant
Nordic Energy Services LLC
07.2024 - 11.2024
Home Health Aide
Agape Home Healthcare
01.2024 - 04.2024
Sales Associate
Cap n' Cork
11.2023 - 01.2024
Assistant Manager
Claire's
04.2023 - 06.2023
Delivery Driver
Shipt
09.2022 - Current
Health Insurance Agent
Primerica
03.2022 - 12.2022
Delivery Driver
Amazon DSP
01.2022 - 05.2022
Crew Member
Dairy Queen
08.2021 - 01.2022
Scanner
StitchFix Warehouse
07.2020 - 03.2021
Support Agent
Intuit TurboTax
08.2017 - 12.2017
Sales Associate/Cashier
Citi Trends
03.2017 - 08.2017
Hot Press Operator
adidas
09.2015 - 01.2016
Retail Sales Associate
Forever21
07.2015 - 09.2015
Customer Service Rep
Speedway LLC
03.2015 - 06.2015
Cashier
McDonald's
08.2013 - 03.2014
driver's license
High school or equivalent - English
South Side High school
GED -
Graduation Alliance
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