Ashley Black
Fort Wayne
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Sweetwater
Fort Wayne
12.2024 - 01.2025
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Assembled orders according to customer requests.
- Transported goods to designated areas within the warehouse facility.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Provided assistance in loading and unloading containers from ships and trains.
Sales Consultant
Nordic Energy Services LLC
Fort Wayne
06.2024 - 11.2024
- Set up meetings with potential clients and listened to their wishes and concerns.
- Priced out products for customers and drew up sales paperwork.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified areas of improvement within existing processes and procedures.
Sales Associate
Big Red Liquors
Fort Wayne
09.2023 - 12.2023
- Assisted customers with product selection, sizing and styling.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers to determine wants or needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
Life Insurance Agent
Primerica
Indianapolis
10.2022 - 09.2023
- Provided death benefits by delivering policy proceeds and reassessing client needs.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Maintained records of client information, including policies and payment history.
- Prepared and delivered presentations on life insurance products to groups and individuals.
- Explained coverage options to potential policyholders, answering questions or concerns.
Delivery Driver
Amazon
Indianapolis
01.2022 - 10.2022
- Handled merchandise in accordance with product handling standards.
- Utilized street maps to plan and determine most efficient routes.
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Navigated routes with relevant map programs and GPS systems.
Warehouse Associate
Stitch Fix
Indianapolis
08.2020 - 01.2022
- Labeled containers correctly for product identification purposes.
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Assisted in packaging and labeling of products for shipment.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Work From Home Agent
Concentrix
Gadsden
04.2018 - 07.2020
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted customers with product selection based on individual needs.
Work From Home Agent
TurboTax
Fort Wayne
09.2017 - 03.2018
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Verified accuracy of data entry into company database system.
Sales Associate
Citi Trends
Fort Wayne
11.2016 - 08.2017
- Assisted customers with product selection, sizing and styling.
- Bagged or packaged purchases and wrapped gifts.
- Greeted customers to determine wants or needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Hot Press Operator
Adidas Warehouse
Indianapolis
09.2015 - 10.2016
- Adjusted machine settings according to production requirements.
- Perform maintenance tasks such as lubricating moving parts or cleaning presses after use.
- Inspected printed products for clarity, color accuracy and conformance to provided specifications.
- Ensure that all safety regulations are followed while operating machinery.
- Set up and operate printing press to print designs or logos on fabric, paper, cardboard, plastic, metal, glass, or leather items.
- Measure distances between printing plates in order to align them properly on press bed.
Retail Sales Associate
Forever 21
Indianapolis
03.2014 - 09.2015
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Initiated friendly conversation with customers to determine level of assistance required.
Crew Member
McDonald's
Marion
08.2013 - 03.2014
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Assembled and served meals according to specific guest requirements.
- Organized and restocked supplies to support operations and team productivity.
Education
GED -
Graduation Alliance
Fort Wayne, IN05-2025
Skills
- Customer service
- Inventory management
- Problem solving
- Sales strategy
- Data entry
- Team collaboration
- Sales support
- Time management
Certification
- CPR
Timeline
Warehouse Worker
Sweetwater
12.2024 - 01.2025
Sales Consultant
Nordic Energy Services LLC
06.2024 - 11.2024
Sales Associate
Big Red Liquors
09.2023 - 12.2023
Life Insurance Agent
Primerica
10.2022 - 09.2023
Delivery Driver
Amazon
01.2022 - 10.2022
Warehouse Associate
Stitch Fix
08.2020 - 01.2022
Work From Home Agent
Concentrix
04.2018 - 07.2020
Work From Home Agent
TurboTax
09.2017 - 03.2018
Sales Associate
Citi Trends
11.2016 - 08.2017
Hot Press Operator
Adidas Warehouse
09.2015 - 10.2016
Retail Sales Associate
Forever 21
03.2014 - 09.2015
Crew Member
McDonald's
08.2013 - 03.2014
GED -
Graduation Alliance
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