Efficient CSA known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions. Customer-oriented professional with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.
Overview
7
7
years of professional experience
Work History
CSA Client Relations SR
OptumRx
San Diego
10.2021 - Current
Assisted customers with prescription inquiries and medication management.
Coordinated with healthcare providers to verify patient information and prescriptions.
Managed order processing using pharmacy management software and systems.
Educated patients on medication usage, side effects, and potential interactions.
Resolved customer complaints efficiently to enhance service satisfaction.
Maintained accurate records of patient interactions and prescription history.
Provided excellent customer service in a friendly and professional manner.
Resolved customer complaints courteously and efficiently.
CRCA- Certified Resident Care Assistant
Hampton Oaks Health Campus
Scottsburg
01.2019 - 10.2021
Assisted residents with daily living activities and personal care needs.
Communicated effectively with healthcare team to ensure resident comfort.
Monitored and documented resident health status and changes in condition.
Maintained cleanliness and organization of resident living areas and common spaces.
Provided companionship and emotional support to enhance resident wellbeing.
Collaborated with nursing staff on care plans for individual residents.
Educated residents on health and wellness topics during interactions.
Adhered to safety protocols while handling medical equipment and supplies.
Recorded patient conditions and vital signs before and after medical operations.
Provided compassionate end-of-life care for terminally ill patients.
Administered medications according to physician orders.
Organized games and other activities to engage clients and offer mental stimulation.
Provided assistance to residents with activities of daily living such as bathing, dressing, grooming, and toileting.
Responded appropriately in emergency situations by following established protocols.
Reported on patient activities to charge person at end of shift to maintain continuity of care.
Documented changes in patients' psychosocial and physical conditions and communicated to care team.
Ensured that all medications were administered properly according to physician orders.
Served meals to residents according to individual meal plans, nutritional needs and personal preferences.
Observed and documented any abnormal behaviors or symptoms of illness.
Maintained accurate documentation regarding patient care on electronic medical records system.
Reported changes in resident's condition to Nurse Supervisor.
Observed residents' overall health conditions and communicated changes to assisted living manager.
Communicated with residents, family members and other team members to provide updates and offer guidance.