ASHLEY DMELLO
Mumbai
Summary
To achieve high carrier growth through a continuous learning process and keep myself dynamic, visionary and competitive with the changing scenario of the world
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive HR, Recruitment Manager, Resource Manager, Project Manager, Corporate Social Responsibility Manager
TATA CONSULTANCY SEVICES
Mumbai
08.2018 - 05.2024
- Worked as Executive HR for business and performed duties as recruitment management, External hiring tracking, Interview co-ordination for unit, Employee feedbacks, attendance tracking, employee connects, Employee Engagement activities, Employee Allocation
- Worked as an employee councillor and assisted in career guidance
- Driving purpose for life activities and TCS cares initiatives on organizational levels
- HR Data management for the business
- Working on HRMS for employee details and records updation and processing
- Employee assistance in services available on organizational levels, Employee communications of Organizational updates on learnings, courses and policies
- organizing and conducting unit induction for the organization
- Management of Performance Appraisal systems submission and closures
- Organizational purpose for life campaigns driven in the unit, HR CSR activities driven in the unit, HR Engagement activities conducted for the unit
Fraud Prevention Specialist
Tata Consultancy services
Mumbai
05.2017 - 08.2018
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Evaluated the effectiveness of current fraud prevention tools and recommended improvements.
- Implemented customer verification processes to ensure the authenticity of transactions and protect customer information.
- Participated in external fraud prevention forums and workshops to stay informed on best practices and emerging threats.
- Investigated suspicious transactions, identified potential fraud patterns, and reported findings to the management team.
- Opened investigations into issues brought up by individuals in community.
- Analyzed data from multiple sources to detect any suspicious trends or anomalies indicating potential fraudulent activities.
- Developed and implemented fraud detection strategies to minimize risk and protect company assets.
Finance Resource Manager
TATA CONSULTANCY SEVICES
Mumbai
04.2016 - 05.2017
- Managed onboarding and ID setup for engineers at a US retail giant.
- Tracked attendance and submitted work hours for project assignments.
- Prepared revenue cost sheets based on submitted work hours for client billing.
- Collaborated with stakeholders to identify and prioritize resource requirements.
- Established resource budgets to ensure optimal allocation and control costs.
- Partnered with IT operations to enhance resource performance and availability.
- Created training materials on resource management for new employee onboarding.
- Developed a resource management dashboard for real-time visibility into utilization.
Customer Success Manager
TATA CONSULTANCY SEVICES
Mumbai
01.2015 - 04.2016
- Worked as a Customer relationship Manager with an Australian telecom giant, where I was managing responsibilities for customer experience cycle.
- Coached team members on best practices for delivering exceptional customer experiences.
- Provided guidance on how customers can maximize the value they receive from products and services.
- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Created reports outlining customer usage and retention metrics.
- Gathered insights from customers through surveys, interviews, focus groups.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Finance Claims Specialist
ALTISOURCE BUSINESS SOLUTIONS
Mumbai
07.2013 - 01.2015
- Processed insurance claims efficiently as an advisor.
- Issued cheques for approved claims promptly.
- Reported unauthorized or fraudulent claims to appropriate channels.
- Assisted customers with claim processing and renewal procedures.
- Handled escalations regarding cheque delays and policy cancellations.
- Collaborated across departments to resolve claims-related issues.
- Calculated refunds, premiums, and adjustments accurately.
- Maintained up-to-date knowledge of policies, procedures, and eligibility verification.
Education
Bachelor in Commerce -
Mumbai University
01.2010
HSC -
Mumbai University
01.2008
SSC -
01.2006
MBA Specialisation - Human resources
Narsee Monjee Institute of Management Studies
Skills
- Power BI
- HR data management
- Recruitment management
- Data analysis
- Stakeholder management
- Payroll administration and timekeeping
- Budget analysis
- Client account management
- Revenue forecasting
- Cost analysis and savings
- Human resources management
- Administrative management
- Budget allocation
- Employee engagement
- Regulatory compliance
- Career guidance
- Team building
- Data visualization
- Microsoft Office Suite
Certification
- Sixsigma white belt, Sixsigma by Council of Six Sigma Foundation
- Agile Project Management, Hewlett and Packard
- Customer Relationship Management, Hewlett and Packard
- Data Science and Analytics, Hewlett and Packard
- Inventory Management, Hewlett and Packard
- Diploma in Risk Management, Oxford Home Study
Accomplishments
- Recognized as a star performer in facilitating maximum productivity.
- Promoted as Lead Support Advisor for Telecom Project.
- Worked as a quality analyst in an internal job posting.
- Increased efficiency and revenue billing as Resource Manager.
- Achieved hiring targets and increased workforce production.
- Recognized for contributions to CSR projects.
Personal Information
Date of Birth: 01/08/91
Languages
- English
- Marathi
- Hindi
- Konkani
Hobbies and Interests
- Listening to music
- Reading
- Watching movies
- Photography
- Travelling
Sports Activities
- Cricket
- Football
- Table Tennis
- Volleyball
Skills
POWERBI, DATA VISUALISATION, MS OFFICE360, Recruitment & Talent Acquisition, Performance Management, Employee Relations, Policy Development, Data-Driven Decision Making, Learning & Development, Compensation & Benefits Management, HR Operations, Team Management, Change Management, Conflict Resolution, Communication Skills, Stakeholder Management, Employee Engagement, Business Acumen, Workforce Planning, Diversity, Equity, and Inclusion (DEI), Crisis Management
Affiliations
- Sports lover and loves enjoys and playing new and different sports like adventure, field sports like cricket , soccer, badminton,table tennis and tennis.
Languages
English
First Language
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
Konkani
Upper Intermediate (B2)
B2
Spanish
Beginner
A1
French
Beginner
A1
Timeline
Executive HR, Recruitment Manager, Resource Manager, Project Manager, Corporate Social Responsibility Manager
TATA CONSULTANCY SEVICES
08.2018 - 05.2024
Fraud Prevention Specialist
Tata Consultancy services
05.2017 - 08.2018
Finance Resource Manager
TATA CONSULTANCY SEVICES
04.2016 - 05.2017
Customer Success Manager
TATA CONSULTANCY SEVICES
01.2015 - 04.2016
Finance Claims Specialist
ALTISOURCE BUSINESS SOLUTIONS
07.2013 - 01.2015
Bachelor in Commerce -
Mumbai University
HSC -
Mumbai University
SSC -
MBA Specialisation - Human resources
Narsee Monjee Institute of Management Studies
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