Ashley Frantz
Warsaw
Summary
Dynamic and detail-oriented Certified Pharmacy Technician with extensive experience at CVS Pharmacy, excelling in medication dispensing and patient education. Proven ability to optimize workflow and enhance customer satisfaction through effective problem-solving and collaboration. Committed to maintaining compliance with HIPAA regulations while ensuring accurate prescription processing and inventory management.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
01.2023 - Current
Pharmacy Technician
Kosioscko County Hospital
03.2018 - 07.2021
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Processed medication orders using pharmacy management software to ensure timely fulfillment.
- Maintained inventory levels, ensuring proper storage and organization of pharmaceutical supplies.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Conducted regular audits of pharmacy operations to ensure compliance with safety regulations.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Managed medication inventory, ensuring availability of all necessary drugs
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Assisted in management of prescription deliveries, improving patient convenience.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured, and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Pharmacy Technician
Martin's Supermarket
10.2017 - 03.2018
- Provided customer service by addressing inquiries and resolving issues related to medications.
- Educated patients on medication usage, side effects, and adherence techniques.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Utilized pharmacy management software to process prescriptions efficiently.
- Developed patient education materials on medication management, contributing to community health awareness.
- Streamlined drug distribution processes, reducing wait times for patients.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently
- Maintained inventory levels, ensuring proper storage and organization of pharmaceutical supplies.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Trained new staff on operational procedures and best practices within the pharmacy environment.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Assisted in management of prescription deliveries, improving patient convenience.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
Pharmacy Technician
Walmart
11.2015 - 10.2017
- Developed and implemented improvements to pharmacy organization system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Counted, measured, and compounded medications following standard procedures.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Utilized pharmacy management software to process prescriptions efficiently.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Streamlined drug distribution processes, reducing wait times for patients.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Processed medication orders using pharmacy management software to ensure timely fulfillment.
- Maintained inventory levels, ensuring proper storage and organization of pharmaceutical supplies.
- Collaborated with healthcare professionals to optimize patient care and medication management.
- Conducted regular audits of pharmacy operations to ensure compliance with safety regulations.
- Trained new staff on operational procedures and best practices within the pharmacy environment.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Assisted in management of prescription deliveries, improving patient convenience.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Education
High School Diploma - General Studies
Northwood Highschool
Nappanee, IN05.2004
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Prescription filling
- Insurance verification
- Supply restocking
- Pharmacy ethics
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Interpreting and processing medication orders
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Medicare and medicaid process
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Advanced math skills
- Manual and automated medication dispensing
- Compounding techniques
- Receiving incoming supplies
- Medication storage procedures
- Regulatory compliance
- Order verification
- Secure storage of medications
- Drug interaction awareness
- Updating medication histories
- Dosage form preparation
- Drug storage procedures
- Interpreting orders
- Aseptic techniques
- FDA drug safety guidelines
- Drug utilization review
- Staff development
- OTC recommendations
- Drug monitoring
- Intravenous admixture preparation
- Patient education and counseling
- New hire onboarding
- Record preparation
- Operations support
- Medication therapy management
- Drug classification
- Pharmacology
- Resolving customer issues
- Proper labeling procedures
- Proper labeling
- FDA compliance
- Insurance reconciliation
- FDA and HIPAA compliance
- Troubleshooting malfunctioning equipment
- Point of sale systems proficiency
- Ordering and stocking medications
- Attendance oversight
- Billing support
- Pharmacy operations
- Quality assurance and control
- Labeling prescriptions
- Supporting pharmacy operations
- Customer service
- Data entry
- Attention to detail
- HIPAA compliance
- Prioritization and organization
- Prescription filling and labeling
- Dispensing medications
- Cash register operations
- Team coordination
- Insurance processing
- Inventory tracking
- Creative thinking
- Inventory management
- Analytical thinking
- Relationship building
- Patient profile setup
- Resolving complaints
- Medication storage and labeling
- Employee training
- Payment processing
- Prescription refill fulfillment
- Staff leadership
- Equipment cleaning and maintenance
- Medical insurance claims processing
- Certified pharmacy technician
- Confidentiality practices
- Insurance claim processing software
- Medication documentation
Timeline
Pharmacy Technician
CVS Pharmacy
01.2023 - Current
Pharmacy Technician
Kosioscko County Hospital
03.2018 - 07.2021
Pharmacy Technician
Martin's Supermarket
10.2017 - 03.2018
Pharmacy Technician
Walmart
11.2015 - 10.2017
High School Diploma - General Studies
Northwood Highschool