Ashley Frayer

-Delivered exceptional customer service to a diverse client base, ensuring needs were understood and concerns were resolved quickly and professionally.

-Managed a full daily schedule, including appointments, follow ups, and client communications with strong time management and multitasking abilities.

-Built long term client relationships through strong communication, reliability, and trust.

-Used digital tools and software for scheduling, reminders, payment processing, and client record keeping.

-Handled customer issues, complaints, and last minute changes with calmness and problem solving skills.

-Educated clients on products and services, increasing retail sales and improving customer satisfaction.

-Maintained accurate records, inventory tracking, and organized workflows to support smooth operations.

-Adapted to new software, policies, and procedures quickly in a fast paced environment.

-Worked both independently and as part of a team, consistently meeting performance expectations.

-Demonstrated professionalism, confidentiality, and clear communication during all client interactions.

-Communicated with clients through phone, text, and digital platforms to confirm appointments and provide updates.

-Provided personalized recommendations based on client history. Similar to CRM based customer service.

-Handled administrative task such as scheduling, inventory, and daily reporting.

-Maintained a clean, organized, and efficient workspace, demonstrating strong attention to detail.