Ashley Goode
Bloomington
Summary
With a proven track record at MSP Manufacturing, I excel in customer service and critical thinking, effectively managing high-stress situations to enhance customer loyalty. My experience spans various roles, demonstrating exceptional problem resolution and recordkeeping strengths, contributing to significant improvements in operational efficiency and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
MSP Manufacturing
11.2021 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Dispatcher
Indiana State Police
08.2014 - 07.2016
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Coordinated logistics for field units, optimizing routes for faster response times.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Fostered strong relationships with law enforcement and emergency services, improving inter-agency collaboration.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
Assembly Line Worker
MSP Aviation
04.2010 - 08.2014
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
- Followed protocols to enhance protection and maintain safe work environment.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
Veterinary Assistant
Animal Hospital Of Syracuse
01.2008 - 02.2010
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
Cashier/Restaurant Food Server
The Doughnut Factory
07.2005 - 02.2007
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Set up new food displays each day with fresh merchandise.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
Education
CCMA -
Hoosier Hills / NHA
Bloomington, IN03-2025
High School Diploma -
Owen Valley High School
Spencer, IN03-2007
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Scheduling
- Follow-up skills
- Paperwork processing
- Quality control
- Order fulfillment
- Recordkeeping strengths
Timeline
Customer Service Representative
MSP Manufacturing
11.2021 - 11.2024
Dispatcher
Indiana State Police
08.2014 - 07.2016
Assembly Line Worker
MSP Aviation
04.2010 - 08.2014
Veterinary Assistant
Animal Hospital Of Syracuse
01.2008 - 02.2010
Cashier/Restaurant Food Server
The Doughnut Factory
07.2005 - 02.2007
CCMA -
Hoosier Hills / NHA
High School Diploma -
Owen Valley High School
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