Ashley Heckman
Bluffton
Summary
Compassionate Certified Medical Assistant with expertise in patient care, administrative support, and medical procedures. Proven ability to manage patient records and coordinate follow-up care effectively.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Certified Medical Assistant
Fast Pace Urgent Care
Bluffton
11.2024 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted initial patient assessments and collected vital signs.
- Educated patients on treatment plans and medication instructions.
- Managed patient records using electronic health record systems.
- Scheduled patient appointments and coordinated follow-up care.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
Certified Medical Assistant
Decatur Urgent Care
Bluffton
09.2020 - 10.2024
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Streamlined office operations by triaging patients based on severity of medical complaints.
- Cleaned and maintained medical equipment following procedures and standards.
- Changed dressings on wounds to prevent infection and check for healing.
- Managed orders for medical supplies and lab equipment to ensure availability.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Performed initial patient assessments and collected vital signs to support accurate diagnosis.
Certified Medical Assistant
Nephrology Associates of Northern Indiana
Fort Wayne
04.2015 - 08.2020
- Educated patients on treatment plans and medication instructions to enhance understanding and adherence.
- Coordinated patient care by scheduling appointments for outside procedures and providing essential pre- and post-care instructions.
- Scheduled patient appointments and coordinated follow-up care.
- Managed patient records in electronic health record systems, ensuring accuracy and accessibility for healthcare providers.
- Provided compassionate support to patients during visits.
- Accompanied physician to satellite offices for patient consultations.
- Obtained outside records and organized patients' charts prior to appointments.
- Managed incoming phone calls to ensure efficient communication and customer service.
Education
Associate of Applied Science - Medical Assistant
Brown Mackie College
Fort Wayne, IN06-2015
Skills
- Administering injections
- Patient assessment
- Electronic health records
- Infection control
- Medical supply ordering
- Scheduling appointments
- Patient education
- Healthcare communication
- Attention to detail
- Compassionate care
Certification
BLS
Timeline
Certified Medical Assistant
Fast Pace Urgent Care
11.2024 - Current
Certified Medical Assistant
Decatur Urgent Care
09.2020 - 10.2024
Certified Medical Assistant
Nephrology Associates of Northern Indiana
04.2015 - 08.2020
Associate of Applied Science - Medical Assistant
Brown Mackie College