Ashley Keen
Knox
Summary
Diligent [Desired Position] with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
19
19
years of professional experience
Work History
Cashier
Maxinkuckee Entee
06.2023 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted in maintaining an organized checkout area, enhancing customer satisfaction and operational flow.
- Collaborated with team members to manage peak hours, supporting seamless service delivery during busy periods.
- Implemented inventory management practices, contributing to reduced discrepancies and improved stock levels.
- Trained new staff on register operation and customer service standards, fostering a knowledgeable team environment.
- Resolved customer inquiries and issues promptly, reinforcing positive shopping experiences and brand loyalty.
- Monitored store promotions, effectively communicating offers to customers, driving increased sales opportunities.
- Maintained compliance with company policies regarding cash handling and security measures, ensuring operational integrity.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Store Manager
GPM Investments
08.2014 - 11.2018
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes to optimize stock levels and reduce waste.
- Trained and mentored staff on customer service best practices and operational efficiency.
- Implemented strategies to enhance store performance and drive sales growth.
- Coordinated scheduling and staffing to maintain optimal service levels during peak hours.
- Analyzed sales data to identify trends, informing merchandising decisions and promotions.
- Led team meetings to communicate goals, address challenges, and foster collaboration.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Home Health Aide
Help at Home
02.2010 - 08.2014
- Provided personalized care to clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, adhering to prescribed schedules and protocols.
- Monitored client health metrics, reporting changes to medical professionals promptly.
- Developed individualized care plans in collaboration with healthcare teams and families.
- Coordinated transportation for clients to medical appointments, enhancing access to healthcare services.
- Implemented efficient documentation practices for client records, ensuring compliance with regulations.
- Advocated for client needs within multidisciplinary teams, promoting holistic approaches to care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
CNA
Millers Merry Mannor
07.2006 - 01.2010
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted with personal hygiene tasks, promoting health and well-being among residents.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop individualized care plans for residents.
- Implemented infection control procedures, maintaining a safe environment for residents and staff.
- Conducted mobility exercises to improve resident independence and physical health outcomes.
- Documented patient progress in compliance with regulatory standards, ensuring accurate record-keeping.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
High School Diploma -
Ladoga Academy
Ladoga06-2006
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Bathing assistance
- First aid and safety
- Care plan management
- Mobility support
- Behavioral support
- Patient transportation
- Home safety assessments
Timeline
Cashier
Maxinkuckee Entee
06.2023 - Current
Store Manager
GPM Investments
08.2014 - 11.2018
Home Health Aide
Help at Home
02.2010 - 08.2014
CNA
Millers Merry Mannor
07.2006 - 01.2010
High School Diploma -
Ladoga Academy