Ashley Kinsey
Warren
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understanding customer desires. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Laborer
Wayne Metals
05.2023 - Current
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Assisted team members with tasks that require group effort.
- Performed quality checks on products and materials to identify any defects.
- Read work orders to determine work assignments and equipment and materials needed.
Bagger Operator
Royer
01.2023 - 05.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Measured quantity, weight and dimensions to determine cost of shipping.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Completed daily orders with expert picking and packing of shipments.
Wait Staff Member
The Pickle
11.2021 - 02.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
Delivery Associate
M & M Beverage
04.2021 - 11.2021
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Tool Crib Attendant
Metaldyne, LLC
11.2012 - 10.2013
- Received incoming shipments of tools and equipment from trucks.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Unpacked, inspected and stored new tools according to crib plans.
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Monitored incoming and outgoing tools to track locations.
Wait Staff Member
Cowboy's Diner
09.2011 - 12.2012
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Cashier
Save On Liquor
08.2011 - 01.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Quality Control Inspector
Standard Plastics
04.2011 - 11.2011
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
Education
Associate of Science - Medical Assisting
Brown Mackie College - Fort Wayne, IN
Fort Wayne, IN01.2011
Skills
- Item Transport
- Monthly Audits
- Customer Experience
- Order Accuracy
- Quality Control
- Data Accuracy
- Customer Satisfaction
- Accurate Reporting
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Timeline
Laborer
Wayne Metals
05.2023 - Current
Bagger Operator
Royer
01.2023 - 05.2023
Wait Staff Member
The Pickle
11.2021 - 02.2022
Delivery Associate
M & M Beverage
04.2021 - 11.2021
Tool Crib Attendant
Metaldyne, LLC
11.2012 - 10.2013
Wait Staff Member
Cowboy's Diner
09.2011 - 12.2012
Cashier
Save On Liquor
08.2011 - 01.2012
Quality Control Inspector
Standard Plastics
04.2011 - 11.2011
Associate of Science - Medical Assisting
Brown Mackie College - Fort Wayne, IN
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