Ashley Martin
Terre Haute
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing inbound calls and sustaining satisfactory relationships with customers. Versed in accurately documenting call details. Committed to providing helpful answers and relevant information to retain customers.
Overview
6
6
years of professional experience
Work History
Service Writer
Byrider Terre Haute
Terre Haute
08.2021 - Current
- Efficient and Detail-Oriented
- Presented accurate estimates to inform customers of service charges and expectations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Tracked job status by entering work orders and change orders into Discovery database.
- Created service order requests by documenting customer complaints and repair needs in work orders.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Trained new employees on procedures and policies to maximize team performance.
- Assisted customers with service inquiries and vehicle maintenance needs.
- Managed service scheduling and coordinated technician assignments daily.
- Communicated repair updates and service recommendations to clients effectively.
- Trained new service writers on company procedures and customer service standards.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Customer Service Representative
CVS/caremark
Kansas City
03.2020 - 08.2021
- Assisted customers with inquiries and resolved issues effectively.
- Processed prescriptions and managed medication orders for patients.
- Educated customers on product usage and health services available.
- Maintained accurate records of customer interactions in the system.
- Collaborated with pharmacy staff to ensure seamless service delivery.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
High School Diploma -
Booker T Washington
Terre HauteSome College (No Degree) - Business Administration
Ivy Tech Community College of Indiana
Terre Haute, INSkills
- Customer Communication
- Verbal and Written Communication
- Multitasking and Prioritization
- Data Entry
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
Timeline
Service Writer
Byrider Terre Haute
08.2021 - Current
Customer Service Representative
CVS/caremark
03.2020 - 08.2021
High School Diploma -
Booker T Washington
Some College (No Degree) - Business Administration
Ivy Tech Community College of Indiana