Ashley N. Booz

• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Interacted well with customers to build connections and nurture relationships.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored staff on customer service excellence and operational efficiency.
• Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Hire/Fire
• Nightly and weekly inventory
• Money management
• Analyzed sales data to identify trends and drive promotional strategies effectively.
• Developed training programs to enhance staff performance and service quality.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.

• Supervised daily store operations, ensuring compliance with company policies and procedures.
• Trained and mentored staff on customer service excellence and operational efficiency.
• Implemented inventory management strategies to optimize stock levels and reduce waste.
• Collaborated with management to develop promotional campaigns enhancing customer engagement.
• Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
• Coordinated staff schedules to ensure adequate coverage during peak hours, maximizing productivity.
• Analyzed sales data to identify trends, informing merchandising decisions and product placement.
• Conducted regular performance evaluations, providing feedback to improve team effectiveness and morale.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

• Deposit/change at the bank
• Receiving and making truck order
• Opening/closing store
• Assisting general manager with team meetings and weekly schedule
• Long John Silvers - General Manager
• I became General manager within less than 3 years. In the end of October 2020 I was promoted to General Manager for Long John Silvers on Wabash then I was moved to my Original location at Plaza North on Lafayette Avenue.
• Ordering and receiving truck
• Hiring and firing
• Weekly/monthly inventory counting as well as turning in payroll.
• "Customer call back" if a customer wasn't happy I had to call them and in any way make them satisfied.
• Most of all responsible for ALL my employees and customers daily.

• Inspecting orders before going out to customers.
• Training new employees
• Preparing for lent and weekends!

Check hotel rooms after they have been cleaned

• Covering Laundry and sanitation
• Managed staff of 12 housekeepers.
• Supervised daily cleaning operations, ensuring adherence to hotel standards and guest satisfaction.
• Trained and mentored housekeeping staff on best practices and safety protocols.
• Conducted regular inspections of guest rooms and common areas to maintain cleanliness standards.
• Developed scheduling strategies to enhance team productivity during peak occupancy periods.
• Collaborated with front desk and maintenance teams to address guest requests promptly.