Ashley Pettigrew
Merrillville
Summary
Detail-oriented and performance-driven professional with 12+ years of experience across eligibility services, real estate operations, and education. Proven ability to manage high-volume caseloads, deliver exceptional customer service, and maintain accuracy in compliance-driven environments.
Overview
17
17
years of professional experience
Work History
Eligibility Specialist
Knowledge Services
Crown Point
06.2022 - Current
- Conduct client interviews and gather required documentation for eligibility determination
- Process and review applications for public assistance programs while ensuring compliance with state and federal guidelines
- Managed high-volume caseload with accuracy and efficiency, meeting all deadlines
- Provided exceptional customer service by addressing inquiries and resolving case issues promptly
- Perform detailed data entry and maintain accurate case records
- Collaborated with internal teams to ensure timely processing and approval of cases
Real Estate Office Manager
B Daniels Real Estate
Merrillville
11.2016 - 06.2022
- Streamlined daily operations of high-performing real estate office
- Coordinated scheduling, client communications, and transaction paperwork to ensure timely processing
- Coordinated scheduling, client communications, and transaction paperwork
- Managed bookkeeping, supply ordering, and office organization for efficient workflow
- Managed bookkeeping tasks to maintain accurate financial records
Lead Teacher
Goddard School for Early Childhood Development
Atlanta
02.2016 - 08.2016
- Designed and executed engaging lesson plans to foster early learners' curiosity and foundational skills
- Facilitated student growth through interactive and educational activities that encouraged critical thinking
- Established a supportive and organized classroom environment to enhance student engagement and learning
Substitute Teacher
Gary Community School Corporation
Gary
01.2011 - 12.2015
- Delivered instruction across multiple grade levels and subjects
- Maintained classroom structure and adhered to lesson plans to ensure consistent learning environment
- Collaborated with staff to enhance student learning outcomes and address individual needs
Broker Assistant
McColly Real Estate
Merrillville
01.2009 - 01.2011
- Supported brokers during real estate transactions by preparing essential documentation, facilitating timely closings
- Addressed client inquiries regarding properties, ensuring accurate information delivery to enhance client satisfaction
- Created and organized contracts and policy documentation for client transactions
- Assisted in administrative and operational tasks, contributing to efficient office functioning and streamlined processes
Education
Some College (No Degree) -
Indiana University, Northwest
Gary, INSkills
- Eligibility assessment
- Case management
- Regulatory compliance
- Data accuracy
- Microsoft Office Suite
- Organizational skills
- Client relations
- Problem solving
- Attention to detail
- Team leadership
- Administrative scheduling
- Effective communication
Timeline
Eligibility Specialist
Knowledge Services
06.2022 - Current
Real Estate Office Manager
B Daniels Real Estate
11.2016 - 06.2022
Lead Teacher
Goddard School for Early Childhood Development
02.2016 - 08.2016
Substitute Teacher
Gary Community School Corporation
01.2011 - 12.2015
Broker Assistant
McColly Real Estate
01.2009 - 01.2011
Some College (No Degree) -
Indiana University, Northwest