Ashley Proctor
Indianapolis
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Kroger
02.2019 - Current
- Led daily operations to ensure efficient store functionality and customer satisfaction.
- Developed and implemented staff training programs to enhance team performance and service quality.
- Managed inventory control processes, optimizing stock levels to minimize waste and improve turnover rates.
- Analyzed sales data to identify trends, driving strategic decisions for promotions and product placement.
- Enhanced customer experience through effective problem resolution and proactive engagement strategies.
- Coordinated scheduling and staffing to meet operational requirements while maintaining labor cost efficiency.
- Fostered a collaborative team culture by mentoring employees and promoting professional development opportunities.
- Oversaw compliance with health, safety, and sanitation standards throughout the store environment.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Rose’s Discount Store
Department Manager
06.2014 - 08.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Child Caregiver
*Little Miracles Daycare
03.2010 - 08.2015
- Supervised daily activities to ensure safety and well-being of children in care.
- Developed and implemented engaging educational activities promoting child development and learning.
- Collaborated with parents to address concerns and provide updates on children's progress.
- Maintained a clean, organized, and stimulating environment conducive to learning and growth.
- Managed behavioral issues effectively by implementing positive reinforcement strategies and setting clear expectations.
- Enhanced children's social skills by organizing group activities and promoting teamwork.
Department Support
Walmart
10.2012 - 07.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
Associates Degree - Business Administration And Management
Ational American University
Indianapolis, IN05-2012
Core 40
Ben Davis High School
Indianapolis, IN04-2009
Skills
- Customer engagement
- Analytical problem-solving
- Customer service expertise
- Effective multitasking
- Coaching and guidance
- Effective team leadership
- Proficient in shift management
- POS systems
- Inventory control
- Cash management
Timeline
Store Manager
Kroger
02.2019 - Current
Rose’s Discount Store
Department Manager
06.2014 - 08.2018
Department Support
Walmart
10.2012 - 07.2015
Child Caregiver
*Little Miracles Daycare
03.2010 - 08.2015
Associates Degree - Business Administration And Management
Ational American University
Core 40
Ben Davis High School
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