Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ashley Reece

Centerville

Summary

Goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with capacity to learn and apply new skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Branch Operations Specialist

First Bank Richmond
12.2023 - Current
  • Trained new Universal Bankers.
  • Served as a resource to branch staff for various questions.
  • Filled in for branch staff as needed.
  • Completed daily reports.
  • Worked alongside Branch Administration for various tasks.

Universal Banker II

First Bank Richmond
11.2022 - 12.2023
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals.
  • Supported branch operations, ensuring compliance with all bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing customer needs.
  • Assisted with complex transactions using overrides and functions requiring additional authorization levels.
  • Represented bank to community through good customer relations.

Universal Banker I

First Bank Richmond
08.2020 - 11.2022
  • Cashed checks, accepted deposits and withdrawals.
  • Improved customer satisfaction by providing personalized banking solutions and addressing customer needs promptly.
  • Assisted customers with setting up or closing accounts, and signing up for new services.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name.

Retail Service Specialist

3Rivers FCU
05.2018 - 08.2020
  • Opened, closed, and updated accounts for members. Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed member transactions promptly, minimizing wait times.
  • Developed strong relationships with members through exceptional service, fostering loyalty and trust.

Education

Richmond Highschool
Richmond, IN
05-2018

Skills

  • Team leadership
  • Problem-solving
  • Attention to detail
  • Customer service
  • Teamwork and collaboration
  • Relationship building
  • Banking product knowledge
  • Verbal and written communication

Certification

  • Indiana Notary Public
  • Retail Management Series, Indiana Bankers Association - 2024-2025

Timeline

Branch Operations Specialist

First Bank Richmond
12.2023 - Current

Universal Banker II

First Bank Richmond
11.2022 - 12.2023

Universal Banker I

First Bank Richmond
08.2020 - 11.2022

Retail Service Specialist

3Rivers FCU
05.2018 - 08.2020

Richmond Highschool

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Ashley Reece