ASHLEY ROWE
Indianapolis
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Efficient CNA/MEDICAL ASSISTANT with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant
ASCENSION
09.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Certified Nursing Assistant
Kare Technologies
04.2021 - 01.2025
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
American Senior Communities
12.2020 - 04.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Building Supervisor
EMS
03.2016 - 12.2019
- Inspected grounds, equipment, and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Organized community events within the building premises creating a positive environment among tenants fostering long-term tenancy relationships.
- Managed a team of maintenance personnel to maintain cleanliness, functionality, and attractiveness of the property.
- Mentored and trained new team members on building operations, safety protocols, and tenant relations to maintain consistent service quality.
- Streamlined work order processes for increased efficiency in addressing repair issues and minimizing downtime.
Customer Service Representative
Goodwill Industries of Central Indiana, Inc.
06.2012 - 02.2014
- Enter database information for Goodwill Rewards program participants
- Provide customers with general information and answer questions about Goodwill programs
- Process cash transactions accurately and maintain a balanced drawer
- Successfully passed Secret Shopper evaluation with 100% customer service rating three months consecutively
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Information Desk (Volunteer)
St. Francis Hospital
08.2011 - 04.2012
- Answered phones and accessed hospital databases to find information to direct patients and visitors
- Scheduled deliveries to patient rooms and escorted guests throughout the hospital
Education
Certificate - He
Ivy Tech Community College of Indiana
Indianapolis, INCertificate - Health Care Management
Fortis College
Indianapolis, IN08-2024
Pharmacy Technician Certification -
Indiana University Purdue University Indianapolis
01.2013
High School Diploma -
The Excel Center
01.2013
Skills
- Microsoft Office Word 2010
- Data Entry
- Inventory
- Microsoft Office Excel 2010
- Cash Management
- Cleaning
- Microsoft Office Outlook 2010
- Order Supplies
- Scheduling
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Procedure assistance
- Reliable team player
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).
- First Aid Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- OSHA Certified
- Home Health Aide (HHA) Certification
- Pediatric Advanced Life Support (PALS) - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Timeline
Medical Assistant
ASCENSION
09.2024 - Current
Certified Nursing Assistant
Kare Technologies
04.2021 - 01.2025
Certified Nursing Assistant
American Senior Communities
12.2020 - 04.2022
Building Supervisor
EMS
03.2016 - 12.2019
Customer Service Representative
Goodwill Industries of Central Indiana, Inc.
06.2012 - 02.2014
Information Desk (Volunteer)
St. Francis Hospital
08.2011 - 04.2012
High School Diploma -
The Excel Center
Certificate - He
Ivy Tech Community College of Indiana
Certificate - Health Care Management
Fortis College
Pharmacy Technician Certification -
Indiana University Purdue University Indianapolis
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