Ashley Scott
Indianapolis
Summary
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
11
11
years of professional experience
Work History
Receptionist
Zink Distributing
06.2023 - Current
- Efficiently handle incoming calls, ensuring prompt and courteous service
- Maintain and organize reports using Excel, while also managing the greeting and filing duties to support office operations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Patient Service Representative
IGH
06.2022 - 06.2023
- Efficiently handled a large volume of incoming communications, ensuring patient confidentiality in compliance with HIPAA regulations
- Accurately verified and updated patient records, contributing to the integrity of the database and patient care continuum
- Coordinated physician schedules and arranged patient appointments, streamlining the procedural and visitation process
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Representative (remote)
Community Health Network
06.2021 - 05.2022
- Handled a substantial number of incoming calls, ensuring efficient scheduling and verification of patient information while upholding strict adherence to HIPAA guidelines
- Coordinated appointment setting processes, optimizing the calendar to maximize patient access to healthcare services
- Delivered high-quality customer service, contributing to a positive patient experience through attentive communication and accurate information management
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Loan Document Processor (remote, temporary position)
Wells Fargo
01.2021 - 05.2021
- Navigate multiple systems to find and view applications
- Review documents with accuracy and attention to detail
- Enter data into multiple systems to ensure accurate results
Patient Service Representative
FPN Vascular Surgeons
09.2019 - 06.2020
- Provide excellent patient experience while checking in and out
- Manage high volume of incoming calls, fax, referrals, mail
- Data entry, update patient information, schedule appointments
- Maintain HIPAA while verifying patient information
ESL Teacher (remote)
Qkids
03.2019 - 09.2019
- Prepare props and other supplies to provide an engaging experience in the classroom
- Use TPR to help students learn and engage
- Provide a fun and upbeat learning environment
ESL Teacher (remote)
Pk Fish
08.2018 - 09.2019
- Prepare props and other supplies to provide an engaging experience in the classroom
- Use TPR to help students learn and engage
- Provide a fun and upbeat learning environment
Customer Service Representative (remote, temporary assignment)
BroadPath Healthcare
11.2018 - 02.2019
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database
- Maintain a high level of confidentiality and strict HIPPA guidelines
- Input data into the company computer platform to keep each customer record updated
Special Orders Representative
The American Legion
11.2013 - 05.2018
- Successfully represented the National Emblem Sales Special Orders Division at events, both locally and while traveling
- Recognized for initiating and maintaining Vendor relationships
- Efficiently supervised Special Orders assistant and temporary staff while personally succeeding with multiple special projects
- Increased profits by 5% in under a year
Education
Bachelor of Science - Healthcare Administration
Purdue Global University
Indianapolis, INAssociate of Science - Business Administration
Indiana Wesleyan University
Marion, INSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer service
- HIPAA compliance
- Insurance verification
Timeline
Receptionist
Zink Distributing
06.2023 - Current
Patient Service Representative
IGH
06.2022 - 06.2023
Patient Service Representative (remote)
Community Health Network
06.2021 - 05.2022
Loan Document Processor (remote, temporary position)
Wells Fargo
01.2021 - 05.2021
Patient Service Representative
FPN Vascular Surgeons
09.2019 - 06.2020
ESL Teacher (remote)
Qkids
03.2019 - 09.2019
Customer Service Representative (remote, temporary assignment)
BroadPath Healthcare
11.2018 - 02.2019
ESL Teacher (remote)
Pk Fish
08.2018 - 09.2019
Special Orders Representative
The American Legion
11.2013 - 05.2018
Associate of Science - Business Administration
Indiana Wesleyan University
Bachelor of Science - Healthcare Administration
Purdue Global University
Similar Profiles
Rodney schroederRodney schroeder
Senior Project Manager at John Zink CompanySenior Project Manager at John Zink Company
Brandon RagsdaleBrandon Ragsdale
Service Manager at Zink Food ServiceService Manager at Zink Food Service
GOKUL CHARY PADAKANTIGOKUL CHARY PADAKANTI
Account Management Lead at ZINK LOGISTICS[BLACK BUCK]Account Management Lead at ZINK LOGISTICS[BLACK BUCK]