Ashley Simoes
Mapusa,Goa
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. With a goal to build a long term career in an organization which offers a challenging job while providing an opportunity for growth of both career & knowledge.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Airport Operations & Customer Service Executive
IndiGo (InterGlobe Aviation)
09.2022 - Current
- Provided excellent customer service to passengers at the check-in counter, answering questions, resolving issues, and assisting with all aspects of the check-in process.
- Supervised check-in area and departure area to allocate and manage staff ensuring smooth operations.
- Verified identification and required travel documents for international passengers.
- Made departure and arrival announcements, handled passengers with damaged or lost baggage, and coordinated with different stations and Operations Control Centre regarding missing or lost baggage
- Processed new tickets, rescheduled and cancelled reservations
- Handled flight cancellations, delays and IROPs.
- Managed finance and payroll department at the station.
Front Office Intern
IHCL - Taj Resort & Convention
05.2022 - 06.2022
- Assisted guests with check-in, room tours, and explained hotel amenities
- Received packages, mail, and luggage at the front desk
- Resolved customer issues and kept office supplies well organized
- Assisted guests with travel requirements and suggested places and activities to visit
- Served as an Airport Representative for TATA Connect 2022 event.
Education
Bachelors in Business Administration (Travel & Tourism) -
St. Xaviers College
Mapusa, Goa01.2022
Diploma - Aviation Management And Operations
Trade-Wings Limited
Panjim, India06.2019
Physics/Chemistry/Maths -
Higher Secondary School
Mapusa, Goa01.2019
Skills
- Proficient in Navitaire, SkySpeed, & GoNow system
- Proficient in Ms Office
- Interpersonal communication
- Customer Engagement
- Team Collaboration
- Customer Relationship Management
- Complaint Handling
- Ability to work under pressure & fast paced environment
Accomplishments
- Awarded with 6E Star for the month for providing exceptional customer service.
- Awarded with IHCL Certificate of excellence during internship at Taj.
- Won 1st place as Best Manager at Roadies Xtreme inter-college event.
Languages
English
Hindi
Konkani
Malayalam (working knowledge)
Arabic (read & write)
Personal Information
Title: Customer Service Executive
References
- Ms Kainat Khan, Manager Customer Service, Indigo - GOX, +91 8855840214, kainat.khan@goindigo.in
- Ms Pushpa Pantoji, Asst. Manager Customer Service, Indigo - GOI, +91 7448043818, pushpa.pantoji@goindigo.in
Hobbies and Interests
- Playing Football
- Gaming on PC
- Reading books
- Watching TV Shows
Certification
- Customer First Training
- DGR CAT 8 Training
- AVSEC Training
- Galelio CRS Training
Hobbies
Enjoying playing different sports especially Football.
Like to spend time building and gaming on PC's
Enjoy visiting and exploring different places
Timeline
Airport Operations & Customer Service Executive
IndiGo (InterGlobe Aviation)
09.2022 - Current
Front Office Intern
IHCL - Taj Resort & Convention
05.2022 - 06.2022
Bachelors in Business Administration (Travel & Tourism) -
St. Xaviers College
Diploma - Aviation Management And Operations
Trade-Wings Limited
Physics/Chemistry/Maths -
Higher Secondary School
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