Ashley Sykes
Indianapolis
Summary
Organized and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Demonstrates a strong willingness to embrace additional responsibilities to support team objectives and drive success. Detail-oriented team player equipped with exceptional organizational skills and the ability to handle various projects simultaneously with precision. Recognized for effective customer service expertise, fostering collaboration, and consistently achieving positive outcomes through excellent communication and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inbound Warehouse Worker
Amazon Fulfillment Center
04.2022 - Current
- Audit pallets of inventory from vendors
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Collaborated with team members to complete complex projects on schedule and within budget constraints.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Consistently lifted materials weighing as much as 50 pounds.
- Completed cycle counts and monthly inventory.
- Operated forklifts and pallet jacks to efficiently transport goods within warehouse.
- Managed inventory control, ensuring accurate stock levels and timely replenishment.
- Trained new team members on safety protocols and operational procedures.
Collections Agent
MOHELA
07.2024 - 08.2025
- Negotiated payment plans, ensuring timely collections while maintaining positive customer relations.
- Utilized collection software to track accounts and streamline follow-up processes.
- Analyzed account histories to identify patterns and develop targeted collection strategies.
- Mentored junior agents on effective communication techniques and dispute resolution.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
MRS Specialist
I3Screen
08.2023 - 07.2024
- Handle incoming phone calls and respond to client inquiries/requests in a friendly & helpful manner
- Assist donors with their drug tests results via phone or email
- Assist callers with sample tracking
- Provide clients with result status information upon request
- Order placement/track orders previously placed
- Assist clients with problems accessing or navigating our web solution
- Keep abreast of client changes, regulatory changes, and SOP updates
- Be available to assist with training if needed
- Assist with establishing any client-specific protocols
- Pro-actively contact clients to ensure the success of the program
- Process donor files in a timely and accurate manner
- Assist MRO's as required
- Verify medication information including but not limited to fill dates and/or administered dates
- Data enter results if needed
- Understanding of DOT and State regulatory guidelines
- Complete daily tasks as assigned
- Communicate turnaround problems to the management team as it relates to testing, problem resolution, and completion of client request/s
- Maintain and protect the confidentiality of all i3screen and client information
- Manage incoming mail
- Assist with special projects
Healthcare Customer Service Agent
KHI Solutions
02.2021 - 04.2022
- Phone triage, Answer incoming calls, make outbound calls to prospective patients, schedule vaccination appointments, register patients, provide vaccination information, time management, data entry.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Licensed Claims Adjuster
Sitel
05.2020 - 02.2021
- Increased customer satisfaction by efficiently resolving claim disputes and providing timely updates on claim status.
- Managed high caseloads, prioritizing claims for efficient processing and expedited payment approvals.
- Reduced claim processing time with thorough investigation and accurate documentation of claim details.
- Collaborated with other adjusters to share best practices, ensuring consistent quality across the team.
- Enhanced company reputation by demonstrating professionalism and empathy during interactions with policyholders in difficult situations.
- Maintained compliance with state regulations through continuing education courses and adherence to established procedures.
- Identified potential fraud cases through keen attention to detail during investigations, protecting the company from financial loss.
- Developed strong relationships with service providers to facilitate prompt repairs or replacements for policyholders'' damaged property.
- Improved workflow efficiency by implementing organizational systems for tracking claims progress and updating case notes regularly.
- Provided guidance to policyholders throughout the claims process, ensuring they understood their coverage limits and obligations under their policies.
- Demonstrated exceptional problem-solving abilities while handling challenging cases involving unique circumstances.
- Effectively managed time and resources to handle a high volume of claims without sacrificing quality or accuracy.
- Established trust with policyholders, agents, and service providers by consistently delivering reliable information and timely claim resolutions.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Evaluated claims to determine coverage and liability based on policy guidelines
- Collaborated with policyholders to gather necessary documentation for claim processing
- Advised clients on claim status, providing timely updates throughout the process
Customer Service Representative/Call Center
Bluegreen Vacations
06.2016 - 05.2020
- Phone triage, Answer incoming calls, make outbound calls to prospective patients, schedule vaccination appointments, register patients, provide vaccination information, time management, data entry.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Assisted customers with inquiries, ensuring timely and accurate responses to service requests.
- Resolved customer complaints by implementing effective solutions, improving overall satisfaction.
Healthcare Customer Service Representative
Xerox
12.2014 - 05.2016
- Phone triage, Answer incoming calls, make outbound calls to prospective patients, schedule vaccination appointments, register patients, provide vaccination information, time management, data entry.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Managed customer inquiries and resolved issues efficiently through multiple communication channels.
- Provided accurate information regarding healthcare services, ensuring compliance with regulations and policies.
Education
High School Diploma -
Bloom Trail High School
Chicago Heights, IL05.2011
Skills
- Customer relations associate
- Telecommunications proficiency
- Customer service expertise
- Microsoft Office
- Order Puller
- Picker Packer
- Order Picker
- Warehouse Experience
- RF Scanner
- Time Management
- Materials Handling
- Shipping & Receiving
- Stocking
- Warehouse distribution
- Inventory control
- Phone triage (7 years)
- Warehouse management system
- Typing
- Workforce management
- Data Warehousing
- Network Administration
- Machine Learning
- Content Management
- Business Intelligence
- Information Security
- Help Desk Support
- User Training
- Reliability
- Multitasking
- Professionalism
- Time management abilities
- Written Communication
- Active Listening
- Teamwork and Collaboration
- Problem-Solving
- Team Collaboration
- Team building
- Organizational Skills
- Excellent Communication
- Attention to Detail
- Effective Communication
- Project Planning
- Decision-Making
- Adaptability and Flexibility
- Problem-solving abilities
- Relationship Building
- Self Motivation
- Self-motivated and disciplined
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Credit adjustments
- Delinquent account management
- Billing procedures
Certification
Driver's License
Timeline
Collections Agent
MOHELA
07.2024 - 08.2025
MRS Specialist
I3Screen
08.2023 - 07.2024
Inbound Warehouse Worker
Amazon Fulfillment Center
04.2022 - Current
Healthcare Customer Service Agent
KHI Solutions
02.2021 - 04.2022
Licensed Claims Adjuster
Sitel
05.2020 - 02.2021
Customer Service Representative/Call Center
Bluegreen Vacations
06.2016 - 05.2020
Healthcare Customer Service Representative
Xerox
12.2014 - 05.2016
High School Diploma -
Bloom Trail High School
Work Authorization
Authorized to work in the US for any employer
Personal Information
Relocation: Anywhere