Ashley Toribio
East Chicago
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Titan Security Group
Chicago
11.2024 - Current
- Monitored CCTV systems to ensure safety and security of premises.
- Operated communication systems between officers stationed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Monitored premises and recorded activity in daily officer reports.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Manager
Dunkin Donuts & Baskin Robbins
East Chicago
04.2022 - 10.2024
- Oversee daily operations, ensuring efficient cash handling and customer satisfaction.
- Implement training programs, enhancing employee performance and service quality.
- Manage inventory, optimizing stock levels to meet customer demand.
- Conduct financial deposits, maintaining accurate financial records.
- Resolve customer issues, improving overall service experience.
Cashier
Marshalls
Schererville
09.2020 - 04.2022
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Certificate - EKG Technician
Medical Career Academy
Highland, IN08-2024
High School Diploma -
East Chicago Central High School
East Chicago, IN04-2024
Skills
- Team collaboration
- Time management
- Security operations
- CPR certified
- Team leadership
- Reliable and responsible
- Time management
- Communication Skills
- Technical troubleshooting
Certification
- CPR certified
- PERC card
Timeline
Security Officer
Titan Security Group
11.2024 - Current
Manager
Dunkin Donuts & Baskin Robbins
04.2022 - 10.2024
Cashier
Marshalls
09.2020 - 04.2022
Certificate - EKG Technician
Medical Career Academy
High School Diploma -
East Chicago Central High School