ashley tinsley
Elkhart
Summary
Dynamic Service Advisor with a strong work ethic at Dynamax, excelling in customer service and warranty claims management. Proven ability to streamline service processes and enhance customer satisfaction through effective communication and meticulous documentation. Skilled in vehicle assessment and complaint resolution, ensuring high-quality service delivery and operational efficiency.
Overview
14
14
years of professional experience
Work History
Service Advisor
Dynamax
01.2023 - Current
- I orchestrate the end-to-end service process, including initial customer intake, calendar management, and the creation of comprehensive digital and physical service files.
- Execute detailed photographic inspections of units upon arrival to document condition, ensuring company protection against liability and maintaining accurate historical records.
- I order necessary parts during the inspection phase to streamline the repair process and minimize unit downtime.
- Manage the complex dispatching of all units to and from the facility for service, ensuring timely arrivals and efficient transitions between service stages
- Process all service claims with high attention to detail, verifying that all parts, labor, and documentation meet warranty standards for reimbursement.
- Technical Communication: Author professional service "write-ups" and final summaries; provide customers with clear, digital reports and transparent communication regarding all performed services.
Graphic Installer
Thor Motor Coach Rv
06.2018 - 12.2022
- Installed graphics on various RV models, ensuring high-quality visual standards.
Final Finisher
Rev Rv Group
08.2011 - 11.2017
- Inspected final products for defects, ensuring compliance with specifications and quality control protocols.
Education
High School Diploma - Basic Diploma
Jimtown High
Elkhart, IN06.2008
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Service scheduling
- Goal-oriented mindset
- Repairs scheduling
- Data processing
- Customer relationship management
- Documentation and reporting
- Team collaboration
- Quality control
- Data entry
- Warranty claims process management
- Quality inspection
- Service order flow
- Multi-line phone talent
- Calm under pressure
- Issue and complaint resolution
Timeline
Service Advisor
Dynamax
01.2023 - Current
Graphic Installer
Thor Motor Coach Rv
06.2018 - 12.2022
Final Finisher
Rev Rv Group
08.2011 - 11.2017
High School Diploma - Basic Diploma
Jimtown High