Ashley Villanueva
Noblesville
Summary
Versatile and empathetic professional with a track record of enhancing customer satisfaction at Casey's General Stores Inc. Excelled in resolving complaints and managing a customer service team, demonstrating exceptional patience and a focus on safety. Skilled in infant care and maintaining health standards, adept at fostering positive environments and reducing customer complaints through proactive solutions.
Overview
6
6
years of professional experience
Work History
Daycare Worker
Kids On The Rock
01.2025 - Current
- Providing basic needs for small children.
- Ensuring safety of the class.
- Learning lessons.
- Strict routine.
CVS Customer Service
CVS Pharmacy
08.2021 - 05.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Customer Service Manager
Caseys General Stores Inc
01.2019 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Key holder.
Education
Hair, Skin, & Nails
Rivertown Beauty School
Columbus, GA08.2013
Robertsdale High School
Robertsdale, AL2003
Skills
- Patience and empathy
- Infant care
- Cleaning and sanitizing
- Health and safety regulations
Languages
Spanish
Native or Bilingual
Timeline
Daycare Worker
Kids On The Rock
01.2025 - Current
CVS Customer Service
CVS Pharmacy
08.2021 - 05.2023
Customer Service Manager
Caseys General Stores Inc
01.2019 - 08.2021
Hair, Skin, & Nails
Rivertown Beauty School
Robertsdale High School
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