Ashley Wheat
Indianapolis
Summary
Dedicated healthcare professional with a proven track record. Adept in EMR/EHR and patient care coordination. Excelled in enhancing patient satisfaction through effective communication and meticulous attention to detail. Skilled in direct patient care, insurance verification, prior authorization, and patient registration, significantly improving clinic operations and patient experience.
Overview
20
20
years of professional experience
Work History
Nurses Aide
American Senior Communities
01.2017 - Current
- Decreased frequency of bedsores by adhering to scheduled repositioning protocols.
- Demonstrated willingness to assist others, contributing to team collaboration.
- Upheld rigorous standards for cleanliness, supporting effective infection prevention measures.
- Acknowledged by supervisors for unwavering dedication to enhancing patient satisfaction and experience.
Medical Office Assistant
Roland Retirement Home
06.2012 - 12.2016
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Addressed queries from patients promptly.
- Updated patient information and insurance details for accurate electronic medical records.
Patient Care Coordinator
St. Vincent's Hospital
01.2009 - 06.2012
- Conducted virtual patient consultations using telehealth platforms, ensuring remote care continuity.
- Utilized conflict resolution methods to address patient concerns.
- Assessed patient conditions, updating treatment plans from medical staff insights.
- Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
Patient Access Representative
IU Health Methodist Hospital
01.2005 - 06.2010
- Utilized scheduling software to efficiently organize patient appointments, enhancing clinic operations.
- Adhered to privacy regulations while handling sensitive patient information.
- Verified patient eligibility and coverage using insurance verification systems.
- Verified patient demographics and updated records to maintain accurate and current information.
Education
Ben Davis High School
Indianapolis, IN05.2001
Skills
EMR/EHR
Patient registration
Insurance verification
Prior Authorization
Scheduling
Case management
Medical Records
Detailed oriented
Communication
Computer literacy in office/ word/ 365/Excel
Customer service
Data entry
Direct patient care
Vitals
Patient assessment
Time management
HIPAA
Timeline
Nurses Aide
American Senior Communities
01.2017 - Current
Medical Office Assistant
Roland Retirement Home
06.2012 - 12.2016
Patient Care Coordinator
St. Vincent's Hospital
01.2009 - 06.2012
Patient Access Representative
IU Health Methodist Hospital
01.2005 - 06.2010
Ben Davis High School
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