Sports
Ashmapika Jena
Quality Analyst Associate
Kolkata
Summary
Insightful Quality Analyst Associate with 7 years of experience. Reviews and updates production processes to increase consistency, minimize waste and capitalize on latest technological developments. Systematic problem solver in pursuit of boundless progress.
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Information Analyst
Tata Consultancy Services, EDF Energy, EDF Energy of UK
2017.04 - Current
- Providing online support via chat or SMS to customer facing issues with their supply.
Trainer
Tata Consultancy Services
2017.04 - 2020.04
- For new joiners along with OJT (On-Job Training)
- Worked as Quality Analyst and also handled client escalations.
Financial Analyst
Tata Consultancy Services
2016.04 - 2017.03
- To provide company financial reports.
Executive
Tata Consultancy Services
2015.08 - 2016.04
- For DU Telecom Enterprise Services for 7 months
- Worked in Billing team for DU Telecom Enterprise Services for 6 months
- Worked as an associate for the software company to provide construction data, project leads, quotations for construction professionals.
Support Executive
IBM
2014.06 - 2015.07
Education
Bachelor of Commerce in Accounting -
RAVENSHAW UNIVERSITY
2011.01 - 2014.01
Higher Secondary Certificate - undefined
Kendriya Vidyalaya
Secondary School Certificate - undefined
Kendriya Vidyalaya
Skills
Written Communication
Interests
Travelling
Music
Dance
Timeline
Senior Information Analyst
Tata Consultancy Services, EDF Energy, EDF Energy of UK
2017.04 - Current
Trainer
Tata Consultancy Services
2017.04 - 2020.04
Financial Analyst
Tata Consultancy Services
2016.04 - 2017.03
Executive
Tata Consultancy Services
2015.08 - 2016.04
Support Executive
IBM
2014.06 - 2015.07
Bachelor of Commerce in Accounting -
RAVENSHAW UNIVERSITY
2011.01 - 2014.01
Higher Secondary Certificate - undefined
Kendriya Vidyalaya
Secondary School Certificate - undefined
Kendriya Vidyalaya
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