ASHMEET SINGH CHATWAL
Dehradun
Summary
Ready to help team achieve company goals. To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
3
3
years of professional experience
Work History
Customer Service / KAM – Team Lead
BIG SHIP LOGISTICS
Dehradun
10.2022 - Current
- Developed and actualized customer service initiatives to decrease wait times
- Responded to customer calls and emails to answer questions about products and services
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
- Answered customer inquiries regarding shipments and provided updates on package arrival
- Generated reports of findings to help management with making key decisions
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
Sports Leader
DECATHLON SPORTS INDIA PVT LTD
GURUGRAM
08.2021 - 03.2022
- Kept athletic and games equipment and facilities organized and maintained
- Managed scheduled events for Horse Riding to maximize activities and attendance
- Recorded information, shortages and discrepancies to keep records current and accurate
- Performed inventory counts and stocked merchandise
- Inspected merchandise for quality and arranged proper display location on floor
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Coached individual athletes in specific sport disciplines.
- Planned and conducted team training sessions.
- Assisted with the recruitment of new athletes and volunteers.
- Encouraged teamwork, collaboration and positive attitude among team members.
Education
Graduate B.Com (H) - Human Resources
GRAPHIC ERA DEEMED TO BE UNIVERSITY
01.2022
Commerce -
THE HERITAGE SCHOOL
01.2019
Skills
- Customer Service
- Piloting
- Human Structure Planning
- Customer Relationship Management
- Point of Sale (POS)
- Customer Support
- Microsoft Word
- MS Excel
- Customer Queries
- Logistics and Transportation
- Delivery and Pickup
- Performance monitoring
- Key Performance Indicators
- ERP System Knowledge
- CRM software proficiency
- Campaign monitoring
Internship
06/01/2021, 08/01/2021, Decathlon Sports India
Hobbies and Interests
- Powerlifting
- Travelling
- Equestrian
Languages
Hindi
First Language
English
Elementary (A2)
A2
Punjabi
Beginner
A1
Accomplishments
- Equestrian National Gold medalist 2016
- Powerlifting state Broze medalist 2021
Timeline
Customer Service / KAM – Team Lead
BIG SHIP LOGISTICS
10.2022 - Current
Sports Leader
DECATHLON SPORTS INDIA PVT LTD
08.2021 - 03.2022
Graduate B.Com (H) - Human Resources
GRAPHIC ERA DEEMED TO BE UNIVERSITY
Commerce -
THE HERITAGE SCHOOL
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