Ashmira Rathwad
Pune
Summary
Results-driven and highly skilled Software Developer Team Lead with over 10 years of experience in the telecom domain, specializing in team leadership, and process optimization.
Proven track record of successfully managing cross-functional teams, overseeing project delivery, and implementing process improvements to enhance efficiency and productivity. Adept at utilizing Agile and Scrum methodologies to drive project success, while fostering collaboration and continuous learning among team members.
Extensive expertise in analyzing system performance, resolving technical challenges, and delivering scalable solutions in a fast-paced environment. Seeking to leverage technical expertise, leadership skills, and project management experience to transition into a Project Manager role and contribute to the success of complex, high-impact projects.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Development Team Lead
Amdocs Ltd
03.2023 - Current
- Fast-Tracked Promotion: Promoted to Team Lead within one year, showcasing strong leadership, technical expertise, and the ability to drive results in a fast-paced environment.
- Account and Team Management: Managed four high-priority accounts and led a team of six, ensuring seamless and timely delivery of complex projects.
- Performance Management: Conducted regular performance evaluations, providing constructive feedback and coaching to drive continuous improvement and team development.
- Cross-Training and Skill Enhancement: Organized and executed cross-training initiatives to elevate team capabilities, promote knowledge sharing, and strengthen collaborative work across projects.
- Data-Driven Decision Making: Created detailed dashboards and reports to facilitate informed decision-making, presenting key project metrics at monthly meetings to stakeholders.
- Process Optimization and Automation: Worked closely with stakeholders to implement process automation, reducing manual tasks, increasing efficiency, and ensuring smooth project execution.
- Strategic Planning and Development: Developed long-term performance plans for the team, focusing on optimized resource allocation, skills development, and improving software development processes.
- Team Expansion and Expertise: Recruited key technical experts to strengthen the team’s capabilities, ensuring the successful delivery of high-impact projects.
- Problem Solving and Technical Support: Led the troubleshooting of complex PLSQL issues, significantly improving application stability and operational efficiency.
- Automation and Tool Development: Contributed to automation projects using internal ETL tools, Unix, PLSQL, and SQL to streamline processes and improve system performance.
- Client Relationship Management: Managed high-priority incidents and project transitions, ensuring minimal disruption and maintaining client satisfaction.
- Innovation and IT Development: Actively participated in Gen AI Beta testing for IT Operations tools, contributing valuable insights to the development of advanced internal tools.
Software Development Specialist
Amdocs Ltd
03.2022 - 03.2023
- Resolved 150K backlog of stuck orders and optimized order management using SKY and SOMA applications.
- Conducted root cause analysis and problem-solving, improving operational efficiency.
- Developed around 15 reusable automation solutions with SQL, PL/SQL, and UNIX scripting, streamlining workflows and reducing manual effort.
- Created 7 automated reports on order fallout and trends, driving process improvements.
- Deepened expertise in Amdocs BSS/OSS systems for improved order management.
- Automated tasks with shell scripts and cron jobs, boosting team productivity.
- Provided technical support, troubleshooting SQL-related issues for end-users.
- Mentored junior developers, fostering a culture of knowledge sharing and growth.
- Improved application performance through custom stored procedures, triggers, and advanced error handling in PL/SQL.
Senior Software Engineer
Vodafone _VOIS Ltd
11.2020 - 02.2022
- Facilitated onboarding and knowledge transfer sessions for smooth team transitions.
- Provided root cause analysis for L3 team, aiding defect ticket creation and resolution prioritization.
- Participated in weekly PBI calls, sharing insights and tracking progress.
- Conducted KT sessions on Amdocs Ordering Management System for new team members.
- Evaluated candidates as part of the interview panel for Amdocs BSS/OSS roles.
- Automated server health, website, and prepaid flow reports, boosting efficiency.
- Implemented process improvements, resulting in significant time savings.
- Enhanced reporting efficiency by automating scripts, ensuring accuracy and timeliness.
- Optimized SQL queries and improved database performance for system efficiency.
- Automated workflows with Unix shell scripting, increasing productivity and reducing errors.
Software Support Engineer
Amdocs Ltd
10.2018 - 11.2020
- Played a pivotal role in the Order to Activation team, resolving stuck orders using internal Amdocs applications
- Conducted root cause analysis for frequent system fallouts, improving efficiency through issue resolution
- Developed SQL, PLSQL, and UNIX automations to boost productivity and reduce manual tasks
- Automated reports on order fallout trends and stuck orders, enhancing data insights
- Utilized Unix, SQL, and PLSQL scripts to streamline processes and automate tasks
- Deepened understanding of Amdocs BSS and OSS systems for effective order management
- Provided end-user technical support, ensuring satisfaction and resolving SQL-related issues
- Stayed updated on industry best practices for SLA management and support strategies
- Maintained compliance with security standards through regular protocol reviews
- Utilized advanced analytical tools like SQL, Excel, and Power BI for efficient data analysis
Technical and Business Operations Analyst
RLABS ENT PVT LTD- (PARENT COMPANY) AMDOCS LTD (CLIENT COMPANY)
01.2017 - 09.2018
- Played a pivotal role in the Order to Activation team, utilizing internal Amdocs applications like SKY and SOMA to resolve stuck orders in the Ordering Management System
- Conducted root cause and problem analysis for recurring fallouts, implementing effective solutions for improvement
- Developed SQL, PLSQL, and UNIX automations to streamline processes and reduce manual work for frequent issues
- Automated order fallout trend reports and stuck orders analysis, enhancing data accuracy and saving team time
- Leveraged Unix, SQL, and PLSQL scripts to optimize order handling efficiency within Amdocs BSS and OSS systems
- Improved productivity and reduced errors by automating repetitive tasks with shell scripts and other languages
- Provided technical support for end-users, resolving SQL-related issues and ensuring smooth application usage
- Stayed updated on industry best practices to continually enhance SLA management strategies
Executive
Wipro Technologies
08.2016 - 01.2017
- Resolved active directory mismatches and user data issues on DC servers, minimizing downtime
- Managed problem tickets and defects to ensure timely issue resolution and efficient incident handling
- Collaborated with reporting team to improve reporting and dashboards using SQL delivering valuable insights
- Automated monthly and quarterly incident reports for internal audits, enhancing reporting efficiency and accuracy
- Prioritized incidents based on business impact and escalated issues as needed, showcasing strong decision-making abilities
- Enhanced database performance with efficient SQL queries and PL/SQL procedures, improving system responsiveness
- Contributed to change management strategic planning, incorporating stakeholder input for smooth implementation
- Maintained clear documentation for knowledge transfer and consistency in reporting practices
Software Engineer
Technozest TechnologiesPvt Ltd
04.2016 - 08.2016
- Developed 6 visually appealing front-end websites using HTML/CSS and JavaScript to optimize user experience
- Enhanced functionality and tailored desktop applications for 2 ERP projects to meet client specifications.
- Expanded expertise in SAP development by receiving training in SAP ABAP REPORTS, BDC, and DATA DICTIONARY
- Maintained comprehensive documentation of development activities to facilitate team knowledge transfer . Prepared 7 such technical documents
- Actively engaged in code reviews, offering constructive feedback to enhance code quality and maintainability
Operations Executive
Infosys Ltd
11.2014 - 04.2016
- Key contributor to the successful commissioning and activation of the TIPT project, ensuring seamless provisioning and de-provisioning of IP telephony services
- Collaborated with onsite technicians to resolve commissioning issues and establish operational sites for clients, ensuring efficiency
- Managed networking tasks, including device configuration and troubleshooting, resulting in enhanced network performance
- Led team efforts to meet project deadlines, coordinating tasks and resources effectively
- Maintained detailed documentation of networking activities for knowledge transfer and process consistency
- Provided regular project updates to clients and stakeholders, addressing concerns promptly
- Simplified complex networking concepts for non-technical team members and clients
- Ensured accuracy and professionalism in all documentation through meticulous proofreading
Education
Post Graduate Diploma - Business Management (PGDBM IT)
Pune University
Pune01.2018
Bachelor of Computer Science BCS - Computer Science
Bharti Vidyapeeth University
Pune01.2014
Higher Secondary Certificate -
MIT College Pune
Pune01.2011
Secondary School Certificate -
MIT School
Pune01.2010
Skills
- SQL , PLSQL
- Unix
- Telecom BSS / OSS
- POWER BI
- Currently pursuing Google Project Management Course
- Incident Management ,SLA Management
- Leadership & Team Management:
- Change & Innovation Management
- Problem-Solving & Analytical mindset
- MS Project, JIRA, Trello, Asana
- Verbal & Written Communication for Diverse Audiences
- Internal Gen AI tool Beta testing for IT operations tasks
Accomplishments
- Early in my career, I was entrusted with the opportunity to travel onsite to manage client communications and streamline IT operations, showcasing my ability to take on key responsibilities at a junior level
- I ranked first in my academic cohort for all three years of my graduation.
Languages
English
Hindi
Marathi
Certification
- Microsoft Certified : Azure AI Fundaments AI-900 Certified
- Pursuing Google Project Management Course
- Certificate Digital Marketing - Training Institute Pune
Timeline
Software Development Team Lead
Amdocs Ltd
03.2023 - Current
Software Development Specialist
Amdocs Ltd
03.2022 - 03.2023
Senior Software Engineer
Vodafone _VOIS Ltd
11.2020 - 02.2022
Software Support Engineer
Amdocs Ltd
10.2018 - 11.2020
Technical and Business Operations Analyst
RLABS ENT PVT LTD- (PARENT COMPANY) AMDOCS LTD (CLIENT COMPANY)
01.2017 - 09.2018
Executive
Wipro Technologies
08.2016 - 01.2017
Software Engineer
Technozest TechnologiesPvt Ltd
04.2016 - 08.2016
Operations Executive
Infosys Ltd
11.2014 - 04.2016
Post Graduate Diploma - Business Management (PGDBM IT)
Pune University
Bachelor of Computer Science BCS - Computer Science
Bharti Vidyapeeth University
Higher Secondary Certificate -
MIT College Pune
Secondary School Certificate -
MIT School
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