Ashmita Surana
Bengaluru
Summary
Fraud risk leader with over ten years of experience in global banking and fintech sectors across North America, APAC, and EMEA. Expertise in developing and implementing several fraud typologies. Known for driving cross-functional collaboration, aligning with regulatory expectations, and standardising strategy and policy frameworks across Analytics, Operations, Authentication, Account Origination and Fraud Product teams.
Overview
10
10
years of professional experience
Work History
VP- Risk Analytics
JPMorgan Chase
04.2023 - Current
- Led team of Transaction Monitoring Analysts to assess and identify fraud patterns for digital products.
- Conducted root-cause analysis with cross-functional teams (Auth, Alert Ops, Tech, Fraud Product, and Data Science Team), uncovering fundamental gaps, and implementing policy and data-driven strategies to lower risk exposure.
- Established and monitored KPIs for fraud detection, prevention, and operational efficiency; provided weekly updates to CRO on trends and mitigation strategies.
- Mitigated one fraud attack involving ID theft, ATO, and wrongful cashing out, saving $14.5 million annually, with a detection rate of approximately 79%.
- Collaborated with fraud teams across Cards, Account Origination, and Cheques to design ATO strategies, leveraging digital footprints to preempt fraud attacks, saving $9M annually, with a detection rate of 85%.
- Supported development of product and technology roadmap, ensuring alignment of feature launches with fraud strategy for effective risk assessment.
- Implemented processes to enhance cultural hiring efforts, focusing on team-oriented individuals with strong technical backgrounds.
- Coordinated engagement activities for the Bangalore team, planning socials to foster collaboration.
Senior Risk Manager- Fincrime Analytics
Revolut
08.2022 - 03.2023
- Defined risk appetite and embedded scalable controls across Europe, Mexico, and India in fast-paced launch environments.
- Established key risk indicators and governance reporting to enhance fraud risk visibility for senior management and regulators.
- Designed and implemented rule bundles addressing ATO, scams, and AML typologies to expand detection coverage.
- Collaborated with regulators and compliance teams to ensure adherence to jurisdiction-specific fraud and AML requirements.
- Partnered with Data Science and Engineering to develop detection logic and analytics dashboards for real-time fraud trend monitoring.
Manager-Risk Analytics
Citi
10.2020 - 08.2022
- Established comprehensive fraud detection and prevention framework for online products and cards, ensuring robust controls with minimal customer friction.
- Developed fraud roadmap for Retail Bank digital products, defining key risk indicators and implementing monitoring processes.
- Reduced online fraud losses by 35% within two months through targeted preventative strategies, leveraging digital front door signals.
- Collaborated with Authentication and Operations teams to enhance fraud authentication controls across customer journeys. Reduced losses by $5M annually.
- Created metrics for monitoring fraud losses, case review effectiveness, and overall team performance.
- Onboarded and trained new analysts, enhancing team capabilities in fraud detection methodologies.
- Contributed to Citi’s COVID taskforce, supporting initiatives for colleagues and their families during pandemic.
Assistant Manager-Portfolio Analytics
HSBC
02.2019 - 10.2020
- Managed end-to-end lifetime valuation analysis for unsecured lending products, using KRIs to generate actionable portfolio insights that enhanced profitability and capital efficiency.
- Led the data extraction, quality control, and customer segmentation processes, leveraging spending behavior and income profiling to inform loss analysis and build forward-looking profitability models.
- Established a robust monitoring framework to conduct ongoing gap analysis, identifying underlying risks and growth opportunities, which resulted in the expansion of high-performing customer segments.
Assistant Manager- Risk Analytics
EXL
10.2015 - 01.2019
- Analyzed fraud trends using advanced analytics and investigative research to identify patterns and develop detection strategies.
- Designed various fraud mitigation and customer experience strategies to ensure losses are within budget, and minimal friction points for customers.
Education
Master of Science - Economics & Finance
Madras School of Economics
08-2015
Bachelor of Arts - Economics
Daulat Ram College
04-2013
Skills
- Global fraud risk management and strategy
- Policy development (IDV, KYC, account controls)
- Fraud incident reporting and governance
- Cross-regional fraud harmonization (APAC, EMEA, NA)
- 1st line operational controls oversight
- Scam, ATO, ID theft, wrongdoer trends
- Emerging fraud threat analysis
- Stakeholder engagement and executive reporting
- SAS, SQL, MS
Accomplishments
- J.P. Morgan Chase – Certificate of Recognition: Honored for exemplifying the firm’s value of courage through foresight, data-driven decision-making, and integrity, and consistently delivered high-impact fraud risk results
- Citi – Annual Rising Star: recognized for exemplary achievements in designing and implementing the fraud risk framework for Zelle
- Citi – Silver Award: Awarded for driving measurable business results with clarity, courage, and strategic execution in fraud risk management
- HSBC – Leading Light Award: acknowledged for managing the APAC unsecured portfolio with critical insights, enhancing risk-adjusted profitability
- EXL Services – top performer (three consecutive years): recognized for sustained excellence in fraud analytics, delivering strong performance year-on-year. EXL Services top performer - three consecutive years
Timeline
VP- Risk Analytics
JPMorgan Chase
04.2023 - Current
Senior Risk Manager- Fincrime Analytics
Revolut
08.2022 - 03.2023
Manager-Risk Analytics
Citi
10.2020 - 08.2022
Assistant Manager-Portfolio Analytics
HSBC
02.2019 - 10.2020
Assistant Manager- Risk Analytics
EXL
10.2015 - 01.2019
Master of Science - Economics & Finance
Madras School of Economics
Bachelor of Arts - Economics
Daulat Ram College
Similar Profiles
PASTELL JENKINSPASTELL JENKINS
Vice President of Operations at JPMorgan Chase, JPMorgan Chase & CoVice President of Operations at JPMorgan Chase, JPMorgan Chase & Co
Supraj CBSupraj CB
Analyst at JPMorgan Chase, JPMorgan Chase & CoAnalyst at JPMorgan Chase, JPMorgan Chase & Co
Noemie VillanuevaNoemie Villanueva
Retail Banking Associate at JPMorgan Chase, JPMorgan Chase & CoRetail Banking Associate at JPMorgan Chase, JPMorgan Chase & Co
Kimberly De La RosaKimberly De La Rosa
Waitress at JPMorgan Chase, JPMorgan Chase & CoWaitress at JPMorgan Chase, JPMorgan Chase & Co
Hemendu JoshiHemendu Joshi
Lead Technology Manager – Creative Technology & Innovation Management at UnileverLead Technology Manager – Creative Technology & Innovation Management at Unilever