Ashmita Jalui

• Manage Seller performance through proactive monitoring and issue resolution using Paragon and Outlook systems

• Collaborate with cross-functional teams to advocate for partner needs and drive experience-enhancing initiatives

• Conduct root cause analysis by identifying Seller contact patterns and performance trends, working directly with SP leadership and operations teams

• Lead prioritization of operational issues and educate Sellers on strategies to mitigate common challenges

• Implement performance optimization strategies for partners, including regular check-ins, business reviews, and educational webinars

• Capture and share success stories and innovative ideas to drive continuous improvement

• Identify and propose internal enhancements to SOPs, Associate Tools, and Help Pages

• Provide high-level support to Sellers, educating them on best practices to promote self-sufficiency

• Successfully reduce contact volume within Premium Seller accounts through strategic interventions and education

• Guide and support mentees in becoming self-sufficient by helping them understand partner inquiries, researching issues, and responding to partner queries effectively.
• Monitor and improve team performance on all key deliverables (ARR, ACHT, ATMs, and PRR), ensuring consistent growth and success.
• Provide real-time feedback to mentees during case support, offering constructive guidance to foster development.
• Compile and submit feedback on individual associates to Advisors, Supervisors, and Trainers at the end of each day or week of Mentored Production.
• Conduct weekly PKTs to assess mentees' knowledge retention and identify areas of improvement.
• Send daily mentoring reports to Supervisors and Trainers, detailing mentee progress and any issues encountered.
• Identify gaps in knowledge or behavior among associates, and communicate these to Advisors, Supervisors, and Trainers for planning refresher sessions.

• Provide logical reasoning and data interpretation skills and identify trends to appropriate channel including improvement suggestions
• Handling Fulfillment services by Amazon services and monitoring warehouse activities in USA
• Address chronic system issues, provide process improvements and develop internal documentation
• Responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform