Reading , Volunteering, Working out, Playing batminton
Ashmiza Shaikh
Operation Manager
PUNE
Summary
Dynamic and customer-focused professional with a unique blend of expertise in operations management, technical support, and counseling.
Seasoned Operations Manager and talented leader with 02 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Freelance Counsellor
Mount Carmel Convent High School
06.2024 - Current
- - Delivered personalized counseling sessions, nurturing the mental well-being of students.
- - Facilitated academic and personal growth by providing tailored guidance.
- - Partnered with educators and parents to create holistic support frameworks.
Operations Manager
Maplepods
05.2024 - Current
- - Spearheaded daily operations, ensuring seamless processes and unparalleled customer satisfaction.
- - Championed team leadership, project coordination, and the implementation of innovative strategies to optimize operations.
- - Successfully enhanced productivity and cultivated a results-driven workplace.
Technical Support Specialist
Tech Mahindra
02.2021 - 08.2023
- - Excelled in providing expert troubleshooting for a wide range of technical products.
- - Maintained stellar customer satisfaction ratings through prompt issue resolution.
- - Streamlined technical documentation and feedback systems for process enhancement.
Senior Tech Support Specialist
Alif IT Cloud Consulting
04.2019 - 12.2020
- - Delivered cutting-edge technical support for cloud solutions and IT infrastructures.
- - Tackled escalated customer queries, delivering swift and effective resolutions.
- - Designed and led knowledge-sharing sessions to empower team performance.
Sales Manager
Reports Intellect
01.2018 - 09.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Master of Arts - Clinical Psychology
IGNOU
Bachelor of Arts - Psychology
SPPU
01.2023
Skills
- - Empathetic Customer Support
- - Advanced Technical Troubleshooting
- - Operations Leadership
- - Counseling and Mentorship
Interests
Timeline
Freelance Counsellor
Mount Carmel Convent High School
06.2024 - Current
Operations Manager
Maplepods
05.2024 - Current
Technical Support Specialist
Tech Mahindra
02.2021 - 08.2023
Senior Tech Support Specialist
Alif IT Cloud Consulting
04.2019 - 12.2020
Sales Manager
Reports Intellect
01.2018 - 09.2018
Bachelor of Arts - Psychology
SPPU
Master of Arts - Clinical Psychology
IGNOU
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