Summary
Overview
Work History
Education
Skills
Websites
Interests
Timeline
Generic
Ashmiza Shaikh

Ashmiza Shaikh

Operation Manager
PUNE

Summary

Dynamic and customer-focused professional with a unique blend of expertise in operations management, technical support, and counseling.

Seasoned Operations Manager and talented leader with 02 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Freelance Counsellor

Mount Carmel Convent High School
06.2024 - Current
  • - Delivered personalized counseling sessions, nurturing the mental well-being of students.
  • - Facilitated academic and personal growth by providing tailored guidance.
  • - Partnered with educators and parents to create holistic support frameworks.

Operations Manager

Maplepods
05.2024 - Current
  • - Spearheaded daily operations, ensuring seamless processes and unparalleled customer satisfaction.
  • - Championed team leadership, project coordination, and the implementation of innovative strategies to optimize operations.
  • - Successfully enhanced productivity and cultivated a results-driven workplace.

Technical Support Specialist

Tech Mahindra
02.2021 - 08.2023
  • - Excelled in providing expert troubleshooting for a wide range of technical products.
  • - Maintained stellar customer satisfaction ratings through prompt issue resolution.
  • - Streamlined technical documentation and feedback systems for process enhancement.

Senior Tech Support Specialist

Alif IT Cloud Consulting
04.2019 - 12.2020
  • - Delivered cutting-edge technical support for cloud solutions and IT infrastructures.
  • - Tackled escalated customer queries, delivering swift and effective resolutions.
  • - Designed and led knowledge-sharing sessions to empower team performance.

Sales Manager

Reports Intellect
01.2018 - 09.2018
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Master of Arts - Clinical Psychology

IGNOU

Bachelor of Arts - Psychology

SPPU
01.2023

Skills

  • - Empathetic Customer Support
  • - Advanced Technical Troubleshooting
  • - Operations Leadership
  • - Counseling and Mentorship

Interests

Reading , Volunteering, Working out, Playing batminton

Timeline

Freelance Counsellor

Mount Carmel Convent High School
06.2024 - Current

Operations Manager

Maplepods
05.2024 - Current

Technical Support Specialist

Tech Mahindra
02.2021 - 08.2023

Senior Tech Support Specialist

Alif IT Cloud Consulting
04.2019 - 12.2020

Sales Manager

Reports Intellect
01.2018 - 09.2018

Bachelor of Arts - Psychology

SPPU

Master of Arts - Clinical Psychology

IGNOU
Ashmiza ShaikhOperation Manager