Ashna Agarwal

PMO for the implementation of a comprehensive digital loan origination system (LOS) for a leading bank.

• Acted as the Retail Assets PM in the implementation of LOS for retail lending products (personal loans, wheeler loans).
• Collaborated with cross-functional teams ensuring alignment between business and technical requirements
• Managed program execution, overseeing timelines and ensuring the project was delivered on time and within scope
• Identified risks and bottlenecks, and proactively implemented mitigation strategies to ensure smooth delivery
• Fostered strong relationships with business, product owners, and IT teams by providing strategic direction and support the successful transformation of the bank's loan origination processes

Establishment of Project Management Office in IT department of a Leading NBFC (Dec '22 - Sep '24)

• Designed and executed a complete revamp of the IT Project Management Office setup resulting in better transparency, traceability, accountability and reducing of deadline slippages
• Implemented standardized project management, change record management processes using project management software (Jira cloud), to improve efficiency and ensure consistent project execution
• Monitored project risks, issues, and dependencies, proactively addressing them to minimize impact on project timelines
• Mentored and guided client teams in project management methodologies and best practices

Implementation and launch of an Edu-loan platform for a private bank in India (Nov '21 - Oct '22)

• Played key role in design and development of Edu-loan platform, to establish bank's digital presence in education sector
• Elicited and documented business requirements and functional specifications, curated product bundles (financial, value added) for the identified personas, ensuring alignment with user needs and organizational goals
• Performed benchmarking of platforms, delivering actionable insights to enhance the user experience for the personas
• Designed product strategy, user journeys for students, parents, and institutes, while collaborating on UI/UX wireframes
• Collaborated with the development agency, providing comprehensive design requirements, facilitating portal development, and overseeing testing to ensure alignment with business objectives
• Organized and led regular meetings with the design vendor, development agency and the client to provide design requirements and support the development and testing of a portal

Ecommerce platform for two wheelers for an Indian NBFC (Jul '21 - Oct '21)

• As the tech analyst, provided guidance for Agile project management, aligned execution with transformation goals
• Managed client and vendor interactions, facilitating collaboration and addressing ad-hoc change requests
• Successfully led the User Acceptance Testing (UAT) phase, ensuring comprehensive quality assurance of the web platform and delivering a defect-free solution aligned with client expectation

• Revamped the Institute's Course Management System by developing a website from scratch using Angular, HTML, CSS, Bootstrap etc
• Along with management of database tables (MySQL)