Ashna Mehta

Roles and Responsibilities:

• Delivered exceptional customer service, with expertise in gourmet products.
• Provided informed recommendations on gourmet foods, wines, and liquors.
• Addressed customer concerns with professionalism to ensure satisfaction.
• Organized and maintained a visually appealing sales floor, promoting key items.
• Collaborated on visual merchandising strategies to enhance the shopping experience.
• Accurately processed transactions using the POS system, adhering to cash handling protocols.
• Monitored and reported on inventory levels, ensuring timely restocking.
• Coordinated with various departments to improve operational efficiency.
• Supported teamwork and service delivery during peak periods.

• Optimized front desk operations for seamless transitions for customers.
• Managed booking systems across various platforms.
• Efficiently managed billing processes for the property through specialized hotel software.
• Facilitated precise record-keeping through consistent review.
• Handled invoice preparation for bulk bookings and unique events, promptly resolving any inconsistencies.
• Delivered high-quality customer service by addressing guest queries efficiently, and resolving complaints proactively.
• Gathered guest feedback for management review to support continuous improvement initiatives.
• Addressed operational challenges through effective coordination between departments.
• Maintained seamless operation through effective inventory monitoring.
• Maintained compliance with hotel policies and enforced safety and health protocols.

• Assisted the organizations in Employee Engagement Activities
• Assisted the organization to identify their competency gaps of employee’s
• Developed a strategy to sustain & enhance proficient employees through varied training programs
• Worked towards building a Learning & Developing organization
• Furnished administrative support and advice to human resources staff as required
• Maintained contact network for qualified candidate recognition and sourcing
• Contacted and interviewed qualified candidates for relevant job positions
• Utilized online recruiting services in researching and contacting candidates
• Created and disseminated job advertising to various social media
• Provided orientation for all new hires
• Managed onboarding and off boarding processes, ensuring an excellent employee experience
• Pursued an Attitude of Learning and Development
• Attended seminars and meetings relative to the HR profession
• Cultivated FTR - DNA
• Refined KSA for job performance
• Fostered time management skills
• Successfully completed multiple
• Successfully completed & implemented Workplace by FB the platform for communication for all the employees

• Identified training and development needs through job analysis and consultations with managers and HR.
• Designed and managed tailored training programs to meet organizational and individual requirements.
• Delivered training via face-to-face, digital, and blended learning methods, and developed supporting materials.
• Planned and evaluated training programs for cost-effectiveness and return on investment.
• Developed induction programs for new staff, apprentices, and graduates.
• Monitored trainee progress, provided timely feedback, and devised individual learning plans.
• Ensured compliance with statutory training requirements.
• Evaluated and reported on training program effectiveness, adapting to industry changes as needed.
• Assisted managers and trainers in resolving specific training challenges.
• Promoted a culture of continuous professional development (CPD).
• Stayed current with training trends and researched new learning technologies.