Emma Nguyen
Riverview
Summary
Exceptional Emirates Flight Attendant with over 6 years of diverse and detailed experience in customer service. Proven ability in handling emergency management, leading teams, and enhancing service quality. Adept at maintaining high levels of passenger satisfaction and safety.
Overview
1
1
Certification
Work History
Emirates Flight Attendant
Emirates Airline
Riverview
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- Ensured passenger safety on over 100 international flights.
- Achieved 95% passenger satisfaction rating annually.
- Trained 15+ new flight attendants to company standards.
Cabin Crew Member
SkyHigh Airlines
Riverview
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- Delivered excellent service to 150+ passengers per flight.
- Managed in-flight sales exceeding $10,000 monthly.
- Handled emergency protocols on three separate occasions.
Flight Service Specialist
Global Wings
Tampa
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- Assisted in daily operations for over 200 flights annually.
- Earned Employee of the Month five times.
- Developed and implemented service improvement plans.
Education
Master’s Degree - Hospitality Management
University of London
Jun 2018
Bachelor’s Degree - Travel and Tourism
University of Toronto
Jun 2016
Skills
- Customer Service
- Emergency Management
- Team Leadership
- Interpersonal Communication
- Conflict Resolution
- Sales and Upselling
- Multitasking
- Safety Procedures
Certification
- First Aid and CPR - Red Cross
- Aviation Safety and Security - IATA
Languages
English
Beginner (A1)
Spanish
Beginner (A1)
French
Beginner (A1)
Timeline
Emirates Flight Attendant
Emirates Airline
03/2023 - 03/2025
Cabin Crew Member
SkyHigh Airlines
03/2021 - 02/2023
Flight Service Specialist
Global Wings
03/2019 - 02/2021
Master’s Degree - Hospitality Management
University of London
Bachelor’s Degree - Travel and Tourism
University of Toronto