Ashok Dhali

• Managed daily store operations and ensured a positive shopping experience.
• Trained and supervised staff to deliver excellent customer service.
• Organized inventory and maintained stock levels for optimal sales.
• Implemented visual merchandising standards to enhance product displays.
• Conducted regular team meetings to communicate goals and updates.
• Handled customer inquiries and resolved issues effectively and efficiently.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Prepared monthly reports on sales figures, expenses, profits.
• Reviewed customer feedback to make operational improvements and promote satisfaction.
• Implemented successful business strategies to increase revenue and target new markets.
• Assessed operational efficiency of the store's departments.

1. Oversee and manage apparel store operations: Ensure seamless execution and adherence to company policies, procedures, and compliance regulations within the apparel store.

2. Implementation of Strategic Plans: Create and execute strategic plans to enhance customer experience, drive apparel sales, and achieve store goals.

3. Lead and develop a high-performing team: motivate and develop a customer-centric culture within the apparel store, fostering a positive work environment.

4. Analyze Store Performance: Utilize store performance data to identify growth opportunities, implementing data-driven strategies to optimize apparel store operations.

5. Collaborate with cross-functional teams: Work closely with merchandising, marketing, and operations teams to align strategies and foster business growth.

6. Drive Process Improvement: Continuously seek opportunities for operational efficiencies within the apparel store, leveraging innovative solutions, and industry best practices.

7. Stay Updated on Apparel Retail Trends: Keep abreast of the latest apparel retail trends, consumer preferences, and market dynamics, adapting strategies to suit.

8. Ensure Store Hygiene and Compliance: Maintain store hygiene standards, overseeing all checklists, and compliance requirements.

Operational Oversight:

· Assist in managing all aspects of cinema operations, including ticket sales, concessions, box office, projection, and customer service.

· Ensure that all daily tasks and routines are completed efficiently and according to established procedures.

· Supervise staff to maintain cleanliness and orderliness of the facility, including restrooms, lobby areas, and auditoriums.

2. Staff Supervision:

· Provide leadership and guidance to cinema staff, including ushers, ticket sellers, concession workers, and projectionists.

· Assign duties, create work schedules, and monitor staff performance.

· Conduct training sessions and ensure that staff members adhere to company policies and procedures.

3. Customer Service:

· Lead by example in delivering exceptional customer service.

· Address customer inquiries, concerns, and issues in a prompt and courteous manner.

· Monitor customer feedback and ensure a positive cinema experience.

4. Safety and Security:

· Implement and enforce safety and security protocols, including emergency procedures.

· Conduct routine safety inspections and address any safety concerns.

· Ensure compliance with health and safety regulations.

5. Inventory Management:

· Assist in monitoring and managing inventory levels for concessions and supplies.

· Conduct regular inventory counts to minimize waste and losses.

6. Cash Handling and Reporting:

· Handle cash and maintain cash registers with accuracy.

· Prepare daily financial reports, including ticket and concession sales.

· Assist in tracking revenue and expenses to support financial goals.

7. Facility Maintenance:

· Report maintenance and repair needs promptly to the Cinema Manager.

· Ensure that seating, signage, and equipment are in good working order.

· Assist in coordinating facility improvements and upgrades.

8. Assist in Special Events and Promotions:

· Collaborate with the marketing team to execute special events, promotions, and marketing campaigns.

· Assist in implementing strategies to attract and engage customers.

9. Guest Relations:

· Interact with customers and address their needs and feedback.

· Assist in monitoring and responding to online reviews and social media comments.

• Team Management: Lead and manage the cafe team at Cafe Coffee Day, including recruitment, training, and scheduling to ensure efficient operations.
• Customer Service Excellence: Provide exceptional service to our guests, addressing their needs and resolving any issues to enhance their experience at Cafe Coffee Day.
• Operational Oversight: Manage daily operations such as inventory control, ordering supplies, and ensuring compliance with health and safety standards at Cafe Coffee Day.
• Quality Assurance: Maintain high standards of cleanliness, food quality, and service in line with Cafe Coffee Day guidelines.
• Sales Promotion: Develop and implement strategies to increase sales and promote the cafe through marketing initiatives.
• Financial Management: Oversee the cafe’s budget, track expenses, and implement cost-saving measures to maximize profitability at Cafe Coffee Day.
• Reporting Duties: Prepare and analyze reports on sales, customer feedback, and staff performance to drive improvements within Cafe Coffee Day.
• Customer Engagement: Create a friendly and inviting atmosphere to encourage repeat business and build strong customer relationships at Cafe Coffee Day.
• Issue Resolution: Address operational challenges and customer complaints promptly and effectively.
• Compliance: Ensure adherence to Cafe Coffee Day's policies and legal requirements, including health and safety regulations.

• Customer Service: Greet, take orders, handle payments (POS), provide receipts, assist with choices, and ensure satisfaction.
• Food Preparation & Quality: Cook, fry, assemble, and pack orders accurately to KFC standards, mastering equipment and recipes.
• Cleanliness and Maintenance: Keep work areas, equipment, dining areas, and restrooms spotless and safe.
• Safety: Follow all food safety and workplace safety protocols, and report hazards.
• Operational Excellence (CHAMPS): Achieve goals for Cleanliness, Hospitality, Accuracy, Maintenance, Produce, and Speed of Service.
• Intensive Training: Complete all training programs to become proficient in all roles quickly.
• Adaptability: Handle increased responsibilities across various stations (cashier, pack line, kitchen).
• Teamwork: Work closely with the entire new team to establish efficient workflows, and support each other under pressure.
• Process Adherence: Strictly follow all new procedures and standards to set the benchmark for the store.
• Building Culture: Help foster the friendly, quality-focused environment that KFC promotes from the very first customer.