Ashok G

Company Overview: (VEE Technologies Pvt Ltd) as a Teamlead

• Examined performance data using Power BI
• Install UID Kits at a different location, based on the requirement.
• Completed daily quality assurance duties to provide feedback for improvements.
• Ensure daily data backup of all the systems.
• Created training materials and conducted group trainings on new processes or procedures.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
• Analyzed data from various sources to identify areas of improvement in the department's operations.
• Maintains the Excel, KYC, and Asset documents.
• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Conducted regular performance reviews to assess individual team member progress.
• Developed strategies for problem solving and conflict resolution among team members.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Oversaw training and development programs to enhance team skills and knowledge.
• Interacted with vendors regarding purchase orders, invoice payments.
• Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.

Company Overview: (Western Digital SanDisk) as a L1 support Engineer

• Installed, configured and maintained computer hardware, software and peripherals.
• Provided technical assistance to users in person, via phone or email.
• Troubleshot network connectivity issues for both wired and wireless connections.
• Resolved printer problems remotely or onsite as needed by users.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Managed inventory of IT assets, including procurement and disposal, ensuring compliance with company policies.
• Windows Re- image 8.1 to 10
• MS-Out look Configuration, Skype, Microsoft Teams, Cisco Jabber
• Ticket Handling in Service now (https://wdc.service-now.com)

Company Overview: client (Hindustan Coca-Cola Foods & Beverages) as a Technical support Engineer

• Software Installation in Laptop & Desktop
• Installed drivers across various laptop and desktop models
• SAP configuration.
• Ticket Handling in HCCBPL (https://Hecbpl.symphonysummit.com)
• Resolved printer problems remotely or onsite as needed by users.
• Collaborated with other teams within the organization to resolve complex incidents quickly.
• Attended customer service meetings to address any ongoing issues or concerns.
• Analyzed logs from various sources such as Event Viewer, Performance Monitor, for troubleshooting purposes.

• Internship in Research and Development department in Bangalore for 8 months.2017