Housekeeping Manager
The Curve Hotel
04.2022 - Current
Hi, I’m
ASHOK KANOJIYA
Housekeeping Manager
Doha,Qatar
Summary
Enthusiastic Housekeeping Manager successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing 46 housekeepers serving guests in 602-room hotel facilities.
Highly-qualified Housekeeping Supervisor offering 14 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Innovative and goal-oriented Management professional committed to Cleanliness. Dedicated team player skilled at mediation and conflict resolution.
Work History
The Curve HotelDoha, Qatar
Housekeeping Manager
04.2022 - Current
Job overview
- 14+ Years of progressive working experience of serving the Hospitality Industry in India & Qatar
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintaining all hotel guest rooms and public areas, plus the ‘heart of house’, ensuring the highest standards of cleanliness are met Analyze all competition businesses and plan all schedule for spring cleaning and perform regular audit on same and ensure compliance to all lost and found procedures
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Maintaining excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Streamlined weekly cleaning schedule for 38 employees.
- Selecting most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Monitoring priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Oryx Airport & Garden Hotel, Qatar AirwaysDoha, Qatar
Assistant Housekeeping Manager,Qatar Clean Manager
08.2014 - 03.2022
Job overview
- Part of Pre Opening Team
- Designed all housekeeping policies and procedures according to required standards and schedule all rotational duties for staff
- Efficiently handled the Housekeeping Department as acting Housekeeping Manager
- Prepared the yearly Budget plan for housekeeping operation
- Coordinated with the FMM- Facility Management team to ensure all the maintenance and refurbishments of hotel are taken care off
- Very much familiar with the Property Management System software
- Monitored all sub activities for departments and maintain records of all expenses and for department and recommend ways to increase efficiency
- Implemented and maintained the procedures and policies established with Front Office, Food and Beverage, , Laundry,
- Adhered to safety protocols by enforcing proper equipment usage.
- Operational knowledge of housekeeping equipment and machine, including washing machine, dry-cleaner, pressing machine Monitor and ensure response to all client requests and maintain company standards in all work at all times
- Increased employee performance through effective supervision and training.
- Screened the applications for hiring new housekeeping employees.
Meluha The FernMumbai, Maharashtra
Senior Housekeeping Executive
07.2012 - 07.2014
Job overview
- Assisted the Director of Housekeeping in day today operation
- Worked flexible hours across night, weekend and holiday shifts.Evaluated records to forecast department personnel requirements
- Made recommendations to improve service and ensure more efficient operation
- Prepared reports concerning room occupancy, payroll, and department expenses
- Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Issued supplies and equipment to workers & Handling Guest Complaints Establishes standards and procedures for work of housekeeping staff
- Recorded data regarding work assignments, personnel actions, and time attendance cards, and prepares periodic reports
- Planned for maintenance and spring clean for the guest room and Public Areas
- Passionate about learning and committed to continual improvement.
- Screens job applicants, hires new employees, and recommends promotions, transfers, and cross training within the department
- Provided professional services and support in a dynamic work environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
THE LEELA MUMBAIMumbai, Maharashtra
Housekeeping Executive
01.2012 - 04.2012
Job overview
- Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
- Supervised housekeeping and laundry facilities, overseeing 200000 Rs worth of Cleaning equipment.
- Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Streamlined weekly cleaning schedule for 45 employees.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
HYATT REGENCYMumbai, Maharashtra
Housekeeping Team Leader
01.2010 - 01.2012
Job overview
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Obtained list of rooms to be cleaned and list of prospective check-outs or discharges to prepare work assignments Assigns room attendants their duties and inspects work for conformance to prescribed standards of cleanliness Works effectively with the Engineering department on guest room maintenance needs
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Coordinated household cleaning service operations and managed client relations.
- Communicated repair needs to maintenance staff.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Trained and mentored all new personnel to maximize quality of service and performance.
OBEROI HOTELS& RESORTSMumbai, Maharashtra
Housekeeping Supervisor
06.2008 - 12.2009
Job overview
- OCER Programme Supervision of Rooms & Public areas cleanliness & Desk Operations
- Adherence of Procedures & Standard Manual
- Checking the VVIP rooms before arrivals
- Ensured that the department key control procedures are strictly adhered to
- Updated Lost & Found items to Guest Profile
- Ensured that all chemicals are stored and used safely
- Managed Laundry Operations Overlooking cleaning & Periodic cleaning schedules of the rooms
- Entrusted with the responsibility of client relationship management to assure satisfactory service and speedy problem solving
- Reported on the daily developments & activities of the outlet to the senior management
- Assisted in the inventory management and ongoing maintenance of hotel operating equipment and other assets, including establishing par stocks, equipment cares and maintenance and inventory taking as required.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
JW MARRIOTTMumbai, Maharashtra
Industrial Exposure Trainee
05.2006 - 10.2006
Job overview
- City: Mumbai
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Hyatt Regency MumbaiMumbai, Maharashtra
Achievements
12.2005 - 01.2006
Job overview
- ACHIEVEMENTS Reduced the Minibar loss % avoiding the items to get expired and proper rotational cycle of each item introduced an Excel formula to keep track on expiry items of Minibar
- Part of the Skit performed by “Meluha the fern “On World Environment Day on Green Conference by
- Hospitality Bizz
- Conducted Brand Standard training for staff.
Education
Mumbai UniversityIndia, Mumbai
Bachelor's in Commerce from Accounting
04.2008 - 10.2012
Atharva College of Hotel Management Mumbai, India
No Degree from Hospitality Management Diploma From American Hotel And Lodging Institute
04.2006 - 06.2009
Skills
- Supply Inventory Management
- Daily Facility Operations
- Expense Tracking
- Staff Training
- Daily Progress Reports
- Health and Safety Compliance
- Performance Evaluations
- Budget Administration
- Room Turnover
- Task Prioritization
- Proper Equipment Usage
- Quality Assurance and Control
- New Program Implementation
Additional Information
- Personal detail
- Full Name - Ashok Girdhari Kanojiya
- Permanent Address - Raj Atlantis 2,Mira Road ,Mumbai , India
- Marital Status - Married
- Kids- 2
- Height 174 cms
- Weight 65 Kgs
- Passport No. R5429667
Timeline
Assistant Housekeeping Manager,Qatar Clean Manager
Oryx Airport & Garden Hotel, Qatar Airways
08.2014 - 03.2022
Senior Housekeeping Executive
Meluha The Fern
07.2012 - 07.2014
Housekeeping Executive
THE LEELA MUMBAI
01.2012 - 04.2012
Housekeeping Team Leader
HYATT REGENCY
01.2010 - 01.2012
Housekeeping Supervisor
OBEROI HOTELS& RESORTS
06.2008 - 12.2009
Mumbai University
Bachelor's in Commerce from Accounting
04.2008 - 10.2012
Industrial Exposure Trainee
JW MARRIOTT
05.2006 - 10.2006
Achievements
Hyatt Regency Mumbai
12.2005 - 01.2006
Languages
Hindi
Native language
English
Proficient
C2
Marathi
Upper intermediate
B2
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