Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 8 years of related experience and superior planning and time management abilities.
Overview
12
12
years of professional experience
Work History
IT-trainer
Aditya Birla Housing Finance Ltd
11.2022 - Current
Induction training to new entrants.
Scheduling and initiating the discussions with TCS team on Salesforce and Finverse application developments.
Ensuring all IT applications installations on day1 and providing hands on training for all applications.
Mentoring new hires, resulting in stronger staff development and increased productivity.
Monitoring and reporting trainee progress, introducing new learning tools to address individual needs.
Adding all required inputs identified on field level and ensuring the require patch works or updates deployment in Salesforce and Finverse applications.
Identifying and understanding the new applications behaviors in terms of lead generation and login process.
Analyzed team performance and identified opportunities for additional training.
Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Developed effective training plans based on department needs and objectives.
Preparing and presenting supplementary learning material to support structured lessons.
IT Trainer
Aye Finance Pvt Ltd
09.2018 - 11.2022
Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
Updated training coursework and requirements according to group and technology changes.
Collaborated with technical manager to identify key areas necessitating training based on software and equipment design.
Provided coaching and mentoring to employees.
Trained and mentored 500+ new personnel hired on all product, process and all IT applications to fulfill various roles.
Acted as second-tier technical resource for helpdesk and assisted with answering technical questions.
Sales Trainer
Homecredit India Ltd
10.2017 - 09.2018
Managed recruitment, training and development for highly effective sales team.
Developed and led group training courses to align with corporate sales and service goals.
Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
Assessed training program effectiveness on regular basis and improved upon deficient areas.
Designed and implemented sales training program and documentation.
Trained and mentored 200+ new personnel hired to fulfill various roles.
Regional Trainer
Swadhaar Finserv Pvt Ltd
04.2017 - 10.2017
Partnered with management to conduct individual training needs analysis for required coaching and training.
Aided workers with job improvement skills while developing alternative training methods.
Leveraged industry trends to deliver up-to-date training.
Supported leadership by participating in team meetings and workshops to identify process improvements and quality measures for productivity improvement training.
Delivered training to over 150+ staff members and quality assurance teams while managing employees to maximize performance.
Asst. Manager - Training
Basix Sub-k Itransactions Ltd
09.2016 - 03.2017
Implemented new learning strategies depending upon employees' skill levels.
Conducted training courses and prepared videos for long-term use.
Created in-depth training manual for all employees.
Researched and obtained relevant course materials to achieve training objectives.
Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
Trained new hires to perform cross-training exercises with experienced workers.
Asst. Manager - Training
Muthoot Finance Pvt Ltd
02.2012 - 09.2016
Initially worked as probationary officer - Sales from Feb 2012 to Oct2013.
Top performer in highest gold loans pitching during the sales role.
Started the Trainer career from Oct2013.
Implemented new learning strategies depending upon employees' skill levels.
Conducted training courses and prepared videos for long-term use.
Created in-depth training manual for all employees.
Researched and obtained relevant course materials to achieve training objectives.
Coordinated and prioritized required training courses for both sales and non sales employees.
Trained and mentored 800+ employees during this tenure.
Area Manager - Operations and Credit at Aditya Birla Housing Finance LimitedArea Manager - Operations and Credit at Aditya Birla Housing Finance Limited