Ashok K N
Senior Technical Analyst
Bangalore,Karnataka
Summary
Senior Technical Analyst with 10+ years lending technical knowledge to generate IT design, thought and implementation. Resourceful experience researching and crafting custom procedures and processes to resolve technology problems. Excels at charting workflow and writing specifications for ideal procedures, culling knowledge to bolster IT service delivery and troubleshooting. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Senior Technical Analyst
Computacenter India Pvt LTD
Bangalore
03.2021 - Current
- VMWARE DATA CENTER and with more servers on Windows, Linux and various platforms. Roles of the servers comprises of production servers, data base servers and administration.
- We take care of server builds and support. Review server build requests (physical and virtual),build them, quality checks, support the team with technical issues, perform service activation and work issues/concerns raised by customer before it goes and after to BAU.
- Provided technical and functional recommendations based on project requirements.
- Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
- Supported technology design, testing and execution by providing research-based product and process knowledge.
- Promptly resolved technical issues for staff to minimize downtime.
- Coordinated system training for employees, enabling personnel to remain current on latest practices and procedures.
Windows Administrator Specialist
IBM India Pvt LTD
Bangalore
08.2020 - 02.2021
- Performing end to end server build activity on Windows platforms using remote infrastructure management technologies on Physical and Virtual environment.
- Configuring, managing and troubleshooting Windows Clusters.
- Handling Server Administration, network services and peripherals.
- Implementing AD Roles & Features and troubleshooting Group Policies.
- Maintaining Infrastructure, encompassing installation, migration and managing Local & Domain wide groups.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Senior Systems Administrator
Client JPMorgan Chase & Co from Allegis Services India Pvt Ltd, TEK Systems
Bangalore
07.2019 - 12.2019
- As an implementation engineer within the Compute Refresh Team you will be a key resource within a team of engineers whose core function is V2V host migration scheduling, planning and implementation tasks.
- The role requires attention to detail, good planning & communication skills as the role involves frequent interaction with our customers, PM's and engineering resources and need ESX, VC, Windows, Linux & networking skills.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
- Configured and tested Windows Server operating systems with roles features.
- Performed software installations and upgrades to Vmware VM's or Windows operating systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Senior Systems Administrator
Medtronic India Pvt. Ltd
Bangalore
07.2017 - 04.2019
- Responsible to work closely with a global team on network technology to ensure production uptime
- Performing daily health checks and implement improvements
- Contribute being a key resource to both the EMEA GOC as the global GOC team for the day-to-day operations
- Responsible, takes complete ownership of support issues, and follows through to closure with in defined SLA
- Responsible for mentoring the junior team members in technical aspects and issue resolution
- Actively contribute to Knowledge base and provide creative ideas for knowledge management within the organization
- Responsible for leveraging knowledge from global peers
Senior Windows & VMware Datacenter Admin
IBM India Pvt Ltd
Bangalore
06.2011 - 06.2017
- VMWARE DATA CENTER and with more servers on Windows, Linux and various platforms. Roles of the servers comprises of production servers, data base servers and administration.
- We take care of server builds and support. Review server build requests (physical and virtual),build them, quality checks, support the team with technical issues, perform service activation and work issues/concerns raised by customer before it goes and after to BAU.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Led server infrastructure development, quality assurance, staging and production systems.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Diagnosed and executed resolution for network and server issues.
Education
Bachelor of Engineering - Computer Science
Nitte Meenakshi Institute of Technology
Bangalore, Karnataka 06.2004 - 06.2009
Pre-University Education -
AME'S INDP PU COLLEGE
Raichur, Karnataka 06.2002 - 05.2004
Skills
Analytical and Critical Thinking
Certification
Data Center Virtualization (VCP6-DCV)
Timeline
Senior Technical Analyst
Computacenter India Pvt LTD
03.2021 - Current
Windows Administrator Specialist
IBM India Pvt LTD
08.2020 - 02.2021
Senior Systems Administrator
Client JPMorgan Chase & Co from Allegis Services India Pvt Ltd, TEK Systems
07.2019 - 12.2019
Senior Systems Administrator
Medtronic India Pvt. Ltd
07.2017 - 04.2019
Senior Windows & VMware Datacenter Admin
IBM India Pvt Ltd
06.2011 - 06.2017
Bachelor of Engineering - Computer Science
Nitte Meenakshi Institute of Technology
06.2004 - 06.2009
Pre-University Education -
AME'S INDP PU COLLEGE
06.2002 - 05.2004
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