Ashok Kumar

Hero MotoCorp

Comprehensive Expertise in Siebel Order Management: Demonstrated strong functional and technical proficiency in the Siebel Order Management model and customer care management.

Specialized Skills in Dynamic Pricing: Successfully implemented Dynamic Pricing Procedures, showcasing a deep understanding of pricing strategies and their dynamic application.

Workflow Mastery: Executed Compatibility and Eligibility Workflows with precision, ensuring seamless and error-free processes. Signal Handling and Variable Mapping: Effectively managed Signals and Variable Maps, contributing to the efficiency of Siebel systems.

Siebel EAI Proficiency: Applied hands-on experience in Siebel EAI, including Web Services, JMS, and HTTP calls, showcasing a comprehensive understanding of integration technologies.

Investigated new solutions and tools for potential integration into ongoing development efforts and maintained standards. Supported testing and remediation efforts.

DICV (Daimler India Commercial Vehicles)

• In charge of the Customer and Vehicle Master Data module (for database as well as CRM configuration)
• Stakeholder Management: Direct Coordination with key business and IT members at client side and IT members in external entities
• Set-up detailed planning and milestone tracking for implementations ensuring in-timely deployment of Change Requests
• Involved in different business processes including requirement gathering, feasibility analysis, designing solution roadway and delivering the changes to production release through UAT/ SIT
• Design, development and maintenance of Inbound/Outbound Interfaces for transactional data and master data imports for loading data from DMS Mobile App for Service Pre-approval related activities (Approved, Returned & Rejected).
• Business Intelligence Reporting: Utilized hands-on experience in BIP Reports, providing valuable insights through business intelligence reporting.
• Configurations, Scripting, and Workflow Mastery: Possessed strong knowledge and hands-on experience in Siebel Config at both Tools and Application levels, as well as expertise in scripting and workflows.